Departure Points 2

Access Statement

This access statement aims to accurately describe the facilities and services that we offer all our guests.


Our Mini-coaches

All our tours in the UK are operated in 16 seat Mercedes Mini-coaches. The Irish tours use different makes of coach but they’re similar in layout and facilities. There are no toilets on any of our buses.

Entry and exit from the mini-coaches is via the front left passenger door. There are three steps up into the coach – each 150mm in height. There are grab handles on both sides, the step edges are clearly marked and the treads are non-slip.

The seats are on-level standard coach seats with a step up to the back row of seats.

The seat configuration is single seats on the passenger side and double seats on the driver’s side. All seats have full three-point seatbelts which must be worn when the vehicle is moving. Seat belt extenders are available if required.

Booster seats for smaller children are also available if required – we should be notified in advance of any children under 1.2m in height who would require a booster seat.

Our buses are not wheelchair accessible, however we have large luggage compartments which will easily take a folding wheelchair or walking frame. Our staff are not able to offer physical assistance when boarding or disembarking from the buses or at any point during the tour. Guests should be comfortable getting on and off the bus on their own or with the assistance of a travelling companion.


Commentary & Language

Our Edinburgh City Tour offers an English audio-commentary. All other tours are guided by an English-speaking live guide, with one exception – we do offer a separate version of our Loch Ness Day tour led by a Mandarin-speaking live guide.

We do not supply any written information about the tours. Our website provides tour summaries in French, Spanish, German, Italian and Mandarin, which you may print for your convenience.

Safety instructions will be given verbally by the driver-guide before departure. If anything is unclear, please bring this to their attention. The driver/guide will generally use a microphone and there are speakers throughout the vehicle

There are regular stops during the tour during which the driver-guides will be happy to answer any questions and repeat any information you may have missed.


Tour Stops

We make regular comfort breaks throughout the day – normally there would be no more than 1.5 - 2 hours between stops with toilet facilities. Because these facilities are operated by 3rd parties, some public, some private - we cannot be specific about the accessibility of each stop, but in most places fully accessible toilets are available.

Our tours are designed to have lots of stops with as much time off the bus as possible. Most tours include visits to attractions of various types; photo opportunities; refreshment breaks and nature walks of varying lengths.

All activities are optional and there may be alternatives available depending on the interests and abilities of individual visitors.

Some of our tours involve fewer activities and are more accessible than others – give us a call and we can help you decide.


Accommodation on Multi-day Tours

As part of our sustainable tourism policies, we offer flexible accommodation options and don’t accommodate our tour groups together in the same property. Groups are split between a variety of B&Bs, Hotels and Hostels to suit preferences indicated at the time of booking. As each accommodation provider has a different level of accessibility, it not possible to give specific access details here.

We endeavour to accommodate all passengers as close to local facilities as possible. Hotels and Hostels tend to be centrally located and B&Bs tend to be in residential areas on the outskirts of towns/villages. In all cases, passengers should be aware that accommodation may be up to a 30-minute walk (approximately 1.4 miles) away from local facilities. Taxis are available in all locations and can be booked and paid locally.

Lifts/Elevators are uncommon but may be available in some Hotels. Ground floor rooms are available in many B&Bs and Hotels. If either is essential, please let us know at the time of booking.

Any additional mobility and special requirements (dietary, allergy etc.) should be made clear at the time of booking, so we can ensure the most appropriate accommodation is allocated to you.

If you’d rather book your own accommodation, please let us know at the time of booking and ensure reservations are made within two miles of the specified overnight town-centre.

You can contact rooms@rabbies.com for further information and advice on accommodation.


Booking a Tour

Our tours can be booked in various ways:

1. On our website

2. By phone 0131 226 3133 (within the UK) +44 131 226 3133 (from abroad)

3. By email to tours@rabbies.com

4. Through many local travel agencies and tour operators worldwide

We aim to keep our website up to date with accessibility requirements. The whole website is secure, and we use the multi-national company, Sagepay as our online payment provider.

Our team are trained to speak in clear English on the phone. Please feel free to ask them to speak slower or to repeat things – it’s in our interest to understand you! We may have team members who speak other languages – just ask and we’ll see if we can help.

We aim to respond to all emails within 48 hours.

If you prefer to book through your local travel agency, please ask them to contact us on your behalf using the contact details above.


Our Departure Points

LONDON

London departure point

Our London departure point** is located at stand 3 in the Greenline Coach Station, Bulleid Way, Victoria, SW1W 9SH. This is located directly behind Victoria Train Station and diagonally across from Victoria Coach Station*.


Check in

Check in will be done either by your driver/guide or by one of our London based team. Look out for the Rabbie’s bus arriving at the departure point or a team member in Rabbie’s uniform at Stance 3

You should be at the departure point at least 15 minutes before the scheduled departure time. All you need to check in is your name and your ticket reference number.

There are no public toilet facilities in the Greenline Coach terminal but there are cafes with customer toilets on site. The nearest public toilets are in the Victoria Coach Station across the road.

*Please note that we do not depart from Victoria Coach Station

**The Lake District Explorer and all other multi-day tours to the Lake District depart from London Euston Train Station.


Our departure point

The Greenline Coach Station


London Euston Station departure point

Our tours that go via Manchester, to the Lake District and Scotland depart on a train from Euston Station, Kings Cross, London NW1 2DU. Find out about Euston Station's facilities here.



MANCHESTER

Manchester Piccadilly Store Street Bus departure point

Our Manchester Piccadilly departures leave from Store Street, Manchester, M1 2WD. This is a departure point for the Snowdonia, North Wales & Chester tour and the Yorkshire Dales & Peak District tour.

Check in

Check in will be done either by your driver-guide or by one of our London based team. Look out for the Rabbie’s bus arriving at the departure point.

You should be at the departure point at least 15 minutes before the scheduled departure time. There are no facilities here. The nearest public toilets are in Manchester Piccadilly Station.



Manchester Airport Railway Station Bus departure point

Our Manchester Airport Railway Station departures leave from outside of the station building, M90 3RR. This is a departure point for the Snowdonia, North Wales & Chester tour and the Yorkshire Dales & Peak District tour. The map below shows our location. Find out about the facilities here.

Check in

Check in will be done by your driver-guide. Look out for the Rabbie’s bus arriving at the departure point.

You should be at the departure point at least 15 minutes before the scheduled departure time.



Manchester Piccadilly Train Station departure point

Tours to the Lake District and Scotland depart by train from Manchester Piccadilly Railway Station, M60 7RA. The map below shows our location. Find out about the facilities here.


Manchester Airport Railway Station departure point

Tours to the Lake District and Scotland depart by train from the Manchester Airport Railway Station. The map below shows our location. Find out about the facilities here.



Other information

All our team receive regular training that includes disability awareness training.

We have a set of evacuation procedures for our café and buses – should you require it, someone will assist you out of the building/vehicle to a place of safety.

Clear signage is used throughout the attraction using Arial font

large letters black on a yellow background.


Future Plans

We will continually review this statement and feedback we receive from our guests to see what additional steps we can make to improve accessibility


Contact Information

Rabbie’s Small Group Tours, 6 Waterloo Place, Edinburgh EH1 3EG

Telephone: +44 (0)131 226 3133

Email: tours@rabbies.com

Website: www.rabbies.com



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