Careers

Tour Consultant - Permanent and seasonal positions available (March – October)

Location: Edinburgh

Do you have a passion to sell the UK and Ireland’s splendour to customers from all over the world? Do you want to join a friendly, enthusiastic, and highly motivated team? Have you got experience of the UK and Ireland? If the answers to the above questions are yes, then we think you’d be a great addition to our team!

We offer a collection of award winning small group tours. We work with both direct customers and agents from all over the world and offer a range of touring options, self-drive itineraries, and city break packages.

Exceptional customer service is what got us to where we are today. We’re a friendly, enthusiastic, experienced, reliable, and knowledgeable team, and we’re looking for new members to help us expand our products and make 2017 our most successful year yet!

Role:

Working as part of our sales team, you’ll be helping Rabbie’s develop and produce experiences that last a lifetime. Some of the duties you’ll be responsible for include:

  • Answering enquiries by e-mail, telephone, or from face to face customers.
  • booking accommodations and services relating to our self-drive tours and city packages
  • selling our Rabbies scheduled tours as well as checking in our tour passengers and processing agent bookings through agent extranet sites

The role is varied and requires a candidate who can use their own initiative, and prioritise and self-manage their work load.

Key Skills:

  • Delivering exceptional customer experiences.
  • Fantastic attention to detail.
  • Excellent computer skills and the ability to adapt to new programmes and systems.
  • Display a pride and passion for the country and what it has to offer and have a good geographic knowledge of the UK and Ireland.
  • To have a passion for learning and developing new skills as well as being actively involved in giving feedback to developing our products.
  • To have experience of, and enjoy working with industry operators and other key partners.
  • Process payments and undertake general ad hoc administrative duties.
  • To enjoy working in a team as well as on your own and to be confident to think on your feet to solve problems.
  • Good communication skills
  • To be passionate about preserving our environment and communities, and work in a sustainable way that ensures that we leave our country preserved for future generations to enjoy.

Our sales office is open seven days a week from 07:30 - 22:00, so the successful candidate will be required to work weekends and shifts within these times.

Candidates can expect to earn at least £17,576* pro rata per annum + benefits, including your share of up to 20% of company profits. Holiday entitlement 20 Days and 8 public holidays. (*Dependent on relevant experience).

We expect you to know about Rabbie’s, but we don’t expect you to know everything! Training will be provided. Experience working in a retail travel agency and/or tour operator (or similar selling environment) is advantageous. German language is an advantage but not essential.

Closing date for applications is 9th March 2017.

To apply, please download and complete our application form and email it to patricia@rabbies.com or post it to:

Rabbie’s Trail Burners Ltd,
6 Waterloo Place,
Edinburgh,
EH1 3EG.


Purchase Ledger Assistant - Part time

Location: Edinburgh

Do you want to join a friendly, enthusiastic and highly motivated team? Have you got experience of purchase ledger and sage accounts? If the answers to these questions are yes, then we think you’d be a great addition to our team!

Rabbie’s Small group tours offer a collection of award winning tours. We sell our tours direct to customers and via agents all over the world and therefore have a high volume of invoices to process. Exceptional customer service is what has got us to where we are today, we are a friendly, enthusiastic, experienced, reliable and knowledgeable team and we are looking for new members to help us expand our products and make 2017 our most successful year yet.

Role:

Working as part of our accounts team and working closely with our sales team, you will be helping Rabbie’s to continue to develop and produce experiences that last a lifetime. From processing invoices and payments to Credit card reconciliation this is a varied role and will be vital to our expansion and growth.

Key Skills:

  • Management of our Purchase Ledger - processing up to 300 invoices per week.
  • Statement reconciliation
  • Ad hoc filing duties
  • Credit card statement reconciliation
  • Fantastic attention to detail.
  • Excellent computer skills and the ability to adapt to new programmes and systems.
  • Experience of sage accounts is an important part of this role.
  • To have a pride and passion for delivering exceptional customer service.
  • To have a passion for learning and developing new skills as well as being actively involved in giving feedback to developing our products.
  • To enjoy working in a team.
  • To care for our environment and work in a sustainable way that ensures that we leave our country preserved for future generations to enjoy.

Salary : negotiable - depending on experience + bonus scheme

Rabbie's offer a friendly work place with an excellent bonus scheme offering you a share of up to 20% of the company profits. Holidays are based on 20 days plus 8 days public holidays (pro rata). This role is based on approximately 16 hours per week. Overtime available at peak times.

We expect you to know about Rabbie’s but we don’t expect you to know everything! Training will be provided.

Please download and complete our application form and email it to accounts@rabbies.com or post it to:

Rabbie's Recruitment,
Rabbie’s Trail Burners Ltd,
6 Waterloo Place,
Edinburgh,
EH1 3EG.



Tour Driver Guides. London, Edinburgh, Glasgow & Inverness Based.

Location: London, Edinburgh, Glasgow and Inverness


Are you outgoing, enthusiastic and passionate about meeting people and showing them the best the UK has to offer?


Rabbie's are recruiting for Tour Driver Guides now.


As the UK ’s leading multi-award winning small group tour operator, we're looking for new talent. We're currently inviting applications for the following positions in Edinburgh, Inverness, Glasgow and London.


Tour Driver / Guides
To lead and guide small group mini-coach tours throughout England, Scotland, and Wales, and consistently deliver a memorable and enriching experience that will last our customers a lifetime.


Candidates based in Edinburgh, Inverness, Glasgow and London are sought for tours operating from those cities.


Key Skills:

  • Display a pride and passion for the country and what it has to offer
  • Demonstrate an appetite and enthusiasm for learning
  • Continually develop a wide ranging cultural, historical and social knowledge
  • An ability to communicate your knowledge and entertain people from all over the world
  • Display a high degree of flexibility and adaptability
  • Develop and maintain the highest standards of customer service
  • Drive top of the range mini-coaches with due care and attention at all times for the comfort and safety of passengers (training provided)
  • Complete daily vehicle safety checks and legal documentation (training provided)
  • Use your own initiative and problem solving skills to provide a seamless service to passengers
  • Provide constructive feedback to continuously improve the quality of the tours
  • Ability to follow our environmental and sustainable tourism practices

Candidates can earn a competitive industry salary including holiday entitlement and company bonus.
A PCV mini-coach licence is preferred but not a requirement. Rabbie's recruit on the basis of the above skills and provide the necessary 16 seat mini-coach PCV training for successful candidates.

Please download and complete our application form and email it to jobs@rabbies.com or post it to:

Rabbie's Recruitment,
Rabbie’s Trail Burners Ltd,
6 Waterloo Place,
Edinburgh,
EH1 3EG.


Scottish Tourist Board 5 Stars Scottish Thistle Awards Winner 2015/2016 Green Tourism Award