Careers

London Recruitment Evening

Come and join us for our Recruitment Evening on October 24th at 7pm in London, Victoria.

You can learn about the Rabbie’s brand, specifics about the role, and talk with members of the Rabbie’s team and management. To register your interest, please email your CV to Londonjobs@rabbies.com.

London Based Tour Driver Guides

Are you outgoing, enthusiastic and passionate about meeting people and showing them the best the UK has to offer?

Rabbie's are recruiting for Tour Driver Guides now.


Tour Driver / Guides
To lead and guide small group mini-coach tours throughout England, Scotland, and Wales, and consistently deliver a memorable and enriching experience that will last our customers a lifetime.


Key Skills:

  • Display a pride and passion for the country and what it has to offer
  • Demonstrate an appetite and enthusiasm for learning
  • Continually develop a wide ranging cultural, historical and social knowledge
  • An ability to communicate your knowledge and entertain people from all over the world
  • Display a high degree of flexibility and adaptability
  • Develop and maintain the highest standards of customer service
  • Drive top of the range mini-coaches with due care and attention at all times for the comfort and safety of passengers (training provided)
  • Complete daily vehicle safety checks and legal documentation (training provided)
  • Use your own initiative and problem solving skills to provide a seamless service to passengers
  • Provide constructive feedback to continuously improve the quality of the tours
  • Ability to follow our environmental and sustainable tourism practices

Candidates can earn a competitive industry salary including holiday entitlement and company bonus.
A PCV mini-coach licence is preferred but not a requirement. Rabbie's recruit on the basis of the above skills and provide the necessary 16 seat mini-coach PCV training for successful candidates.

Please download and complete our application form and email it to jobs@rabbies.com or post it to Londonjobs@rabbies.com:

Rabbie's Recruitment,
Rabbie’s Trail Burners Ltd,
6 Waterloo Place,
Edinburgh,
EH1 3EG.

Operations Manager – London

This is an exciting opportunity for a self-motivated individual to develop within our rapidly-growing, award-winning small group tour company. The successful candidate will lead the day-to-day running of our growing fleet of mini-coaches and drivers at our Lambeth operating centre. The role involves leading a team of driver guides and continually developing, encouraging, and mentoring the team to allow them to achieve outstanding results every day.

Responsibilities include:

  • Leading the London team of tour driver-guides.
  • Managing rotas and shift patterns to ensure the smooth operation of our guaranteed scheduled departures from London.
  • Appraise and review your team members on a regular basis.
  • Determine and facilitate the training needs of your team.
  • Identify resources required for efficient operation of London tours.
  • Managing a fleet of 16 seat mini-coaches and driver-guides. This includes keeping vehicles to roadworthy safety standards, including scheduling safety inspections and breakdown management.
  • Working with maintenance suppliers to schedule repairs and routine maintenance.
  • Working with London General Manager on the recruitment of driver-guides and training and developing them to deliver tours to the Rabbie’s standard.
  • Maintaining an excellent level of customer experience and investigating customer experience queries.
  • New product testing and deployment.
  • Health and safety management.
  • Driver compliance and legislation.
  • Overseeing and coordinating passenger check in and departures.
  • Maintaining stocks and supplies at our operating centre.
  • Emergency driving cover and other duties as requested by London General Manager.

You must be able to demonstrate a high degree of flexibility as the hours of this role will be dictated by the season and business demands. A clear understanding of how to get results in a fast moving and pressured environment where you may have tight delivery times is required. You should be able to multitask whilst looking after the interests of your team and meeting the commercial expectations of the company. You will be expected to meet the demands and maintain good working relationships with our external suppliers and maintenance providers. Maintaining high levels of customer experience and exceptional customer service will be a crucial part of your role. You will be an organised problem solver, remain calm under pressure, be an excellent communicator, and be able to come up with creative solutions to challenges that can arise on a day-to-day basis.


A category D or D1 manual licence, a digital tachograph card, and an up-to-date driver qualification card are essential requirements. UK Transport Manager certificate of professional competence is preferred. If you do not hold this, you should be willing to work towards the Transport Manager certificate of professional competence qualification. You will have a clear understanding of EU drivers hours, tachograph rules, PSV licencing, and UK speed limits. You should be able to demonstrate a highly developed understanding and passion for excellent customer service, and have the enthusiasm and determination to share that passion with your team. You should be computer literate and able to work with Microsoft Word and Excel as well as quick to learn our email, internal booking, and intranet systems.

What we offer:

In return for working for us, we offer a competitive salary and benefits; a unique bonus scheme, 28 days holiday, and a dynamic, innovative, supportive, and friendly working environment where the successful candidate will have a fantastic opportunity to learn and develop in a successful and growing business.

Salary: competitive + bonus (depending on experience)

Closing date for applications is 30th Oct 2017.

To apply, please download and complete our application form and email it to londonjobs@rabbies.com or post it to:

Rabbie's London Recruitment,
Rabbie’s Trail Burners Ltd,
6 Waterloo Place,
Edinburgh,
EH1 3EG.

Operations Team Leader. Edinburgh Based.

An exciting opportunity for a highly self-motivated individual to develop within a rapidly growing, multi-award winning small group tour company, recognised for its commitment to sustainable & responsible tourism. The successful candidate will join the Operations team to assist in the day to day running of our growing fleet of mini coaches and driver guides. You will lead a team of driver guides and continually develop, encourage and mentor your team to allow them to achieve outstanding results every day.

Starting salary £24,500 + benefits. Successful achievement of the company's ambitious plans will be rewarded through bonuses and salary increases.

Reporting to the Operations Managers you will lead and support a team of experienced and trainee tour driver guides. You will regularly review and appraise your team. You will work within the Operations team to address training requirements, team issues, and ideas or suggestions for the development of the team and company. You will be the first point of contact for your team and will be responsible for maintaining a regular dialogue between your team and the Operations managers. In addition, you will work on a rota system to provide operational cover on early and late shifts over 7 days a week. You will be required to provide alternate full weekend operational cover as well as some out of hours on call duties as specified by your line manager. You will be required to prepare reports on your team and attend meetings with the Operations team.

Your responsibilities will include:

  • Leading a team of tour driver guides.
  • Appraise team members on a regular basis with quarterly reviews.
  • Determine and facilitate the training needs of your team.
  • Assess and design private and scheduled tour itineraries.
  • Maintain excellent levels of customer experience and investigating customer experience queries.
  • Minor repairs, fleet maintenance and garage duties.
  • Health and safety management.
  • Assisting with recruitment.
  • Driver compliance and legislation.
  • Working with the Operations team to develop and deliver driver periodic CPC training.
  • Other duties as requested by your line manager.

You must be able to demonstrate a high degree of flexibility and a clear understanding of the need to get results in a pressured environment where you may have extremely tight delivery times to meet. You should be able to multi task whilst looking after the interests of your team. You will be expected to meet the demands and maintain good working relationships with our external suppliers and maintenance providers. Maintaining high levels of customer experience and exceptional customer service will be a crucial part of your role. You will be a highly organised problem solver, have the ability to remain calm under pressure, be an excellent communicator, and be able to come up with creative solutions to challenges that can arise on a day to day basis.

Category D or D1 licence, digital tachograph card and driver qualification card are essential requirements and a willingness to work towards the Transport Manager certificate of professional competence qualification is desirable. You will have a clear understanding of EU driver’s hours, tachograph rules, psv licencing and UK speed limits. You will be an experienced tour driver guide that can demonstrate a highly developed understanding and passion for excellent customer service, and have the enthusiasm and determination to share that passion with your team. You must be computer literate and able to work with Microsoft Word and Excel as well as the ability to work with email, internet and Rabbie's booking system.

Please download and complete the Rabbie's OTL application form and send to euan@rabbies.com by Friday the 27th of October. Interviews are to be held week commencing 30th of October. Appointments will commence in November 2017.

Tour Consultant. Full-time position. Edinburgh based.

Do you have a passion to sell the UK and Ireland’s splendour to customers from all over the world? Do you want to join a friendly, enthusiastic, and highly motivated team? Have you got experience of the UK and Ireland? If the answers to these questions are yes, then we think you’d be a great addition to our team!

Rabbie’s small group tours offer a collection of award-winning tours. We work with both direct customers and agents from all over the world offering them a range of touring options, self drive itineraries, and city break packages.

Exceptional customer service is what has got us to where we are today. We're a friendly, enthusiastic, experienced, reliable, and knowledgeable team, and we're looking for new members to help us expand our products and make 2017 our most successful year yet!

Role:

Working as part of our sales team you'll be helping Rabbie’s to continue to develop and produce experiences that last a lifetime. Some of the duties you'll be responsible for include (but not limited to):

  • Answering enquiries by e-mail, telephone or from face to face customers.
  • booking accommodation and services relating to our self drive tours and city packages
  • Selling our Rabbies scheduled tours as well as checking our tour passengers in
  • Processing agent bookings through agent extranet sites

The role is varied and requires a candidate who is able to use their own initiative, prioritise and self manage their work load

Key Skills:

  • Delivering exceptional customer experiences
  • Fantastic attention to detail
  • Excellent computer skills and the ability to adapt to new programmes and systems
  • Display a pride and passion for the country and what it has to offer and have a good geographic knowledge of the UK and Ireland
  • To have a passion for learning and developing new skills as well as being actively involved in giving feedback to developing our products
  • To have experience of, and enjoy working with industry operators and other key partners
  • Process payments and undertake general ad hoc administrative duties
  • To enjoy working in a team as well as on your own and to be confident to think on your feet to solve problems
  • Good communication skills
  • To be passionate about preserving our environment and communities and work in a sustainable way that ensures that we leave our country preserved for future generations to enjoy.

Our sales office is open seven days a week from 07:30 - 22:00, so the successful candidate will be required to work weekends and shifts within these times.

Candidates can expect to earn at least £17,576 pro rata per annum + benefits, including your share of up to 20% of company profits. Holiday entitlement 20 Days and 8 public holidays.

We expect you to know about Rabbie’s but we don’t expect you to know everything! Training will be provided. Experience working in a retail travel agency and/or tour operator (or similar selling environment) is advantageous.

Closing date for applications is 31st October 2017.

To apply, please download and complete our application form and email it to patricia.knight@rabbies.com or post it to:

Rabbie's Recruitment,
Rabbie’s Trail Burners Ltd,
6 Waterloo Place,
Edinburgh,
EH1 3EG.

We look forward to hearing from you!

Tour Driver Guides. Edinburgh, Glasgow & Inverness based.

Location: Edinburgh, Glasgow and Inverness

Are you outgoing, enthusiastic and passionate about meeting people and showing them the best the UK has to offer?

Rabbie's are recruiting for Tour Driver Guides now.

As the UK ’s leading multi-award winning small group tour operator, we're looking for new talent. We're currently inviting applications for the following positions in Edinburgh, Inverness, Glasgow and London.


Tour Driver / Guides
To lead and guide small group mini-coach tours throughout England, Scotland, and Wales, and consistently deliver a memorable and enriching experience that will last our customers a lifetime.

Candidates based in Edinburgh, Inverness, Glasgow and London are sought for tours operating from those cities.


Key Skills:

  • Display a pride and passion for the country and what it has to offer
  • Demonstrate an appetite and enthusiasm for learning
  • Continually develop a wide ranging cultural, historical and social knowledge
  • An ability to communicate your knowledge and entertain people from all over the world
  • Display a high degree of flexibility and adaptability
  • Develop and maintain the highest standards of customer service
  • Drive top of the range mini-coaches with due care and attention at all times for the comfort and safety of passengers (training provided)
  • Complete daily vehicle safety checks and legal documentation (training provided)
  • Use your own initiative and problem solving skills to provide a seamless service to passengers
  • Provide constructive feedback to continuously improve the quality of the tours
  • Ability to follow our environmental and sustainable tourism practices

Candidates can earn a competitive industry salary including holiday entitlement and company bonus.
A PCV mini-coach licence is preferred but not a requirement. Rabbie's recruit on the basis of the above skills and provide the necessary 16 seat mini-coach PCV training for successful candidates.

Please download and complete our application form and email it to jobs@rabbies.com or post it to:

Rabbie's Recruitment,
Rabbie’s Trail Burners Ltd,
6 Waterloo Place,
Edinburgh,
EH1 3EG.

Scottish Tourist Board 5 Stars Scottish Thistle Awards Winner 2015/2016 Green Tourism Award