Careers
Join the Team
Join our team, and your job is more than a salary.
You satisfy your love of travel, create lifelong memories for customers, and learn about the history and heritage of the UK & Europe.
And because we believe in inspiring passionate employees, we share up to 20% of the company’s profit and offer plenty of opportunities for adventures, fun, and career development.
Our current vacancies will be advertised on this page, so please check it out regularly. Every application you make is treated equally and respected for individuality and diversity.
About us
Rabbie's operate one of the largest selection of scheduled tours in the UK and Ireland with a vision to make the world a better place through travel.
We’re an open, friendly, positive and welcoming group of people. We like to ‘live life’ and explore places that have stories to tell. We’re renowned for delivering exceptional customer experiences because of how we look after our guests, each other, and the communities and the environments we travel through.
Benefits
- Discounted or free staff tours (dependent on availability)
- Family and friends discounted travel
- Family friendly policies
- Flexible/Hybrid working options where appropriate
- Bonus scheme
- Training budget
- Cross Company Working Opportunities
- Cycle to work scheme
- Paid volunteer days
- Staff discount in cafe
- Rabbie's sick pay
- Accident Insurance / Death in Service cover
- Paid compassionate/bereavement leave
- Staff conference/Social & parties
- Discounted garage MOT/repairs
- Long service reward
Our opportunities
People and Culture Coordinator
Accommodation Booking Assistant
European Product Administrator
Contracting Manager
Responsible to
Head of Contracting & Product
Principal contacts
- Internal Accommodation team, B2B sales team, Reservations team, Private Tours team, Operations, Marketing, IT and Development, Customer Experience, Accounts
- External Customers and prospective customers, travel agents, tour operators, extensive supplier network across various different locations
Job purpose
The successful applicant will be responsible for managing the contracting team.
Your role will involve ensuring the successful delivery of the full contracting and supplier booking process – from identifying our contracting requirements and ensuring we contract enough allocations, to making sure the services are loaded on our system and used for bookings – for our scheduled tours, as well as our FIT programme and bespoke groups. To do this, you will be supported by a team of contractors.
Part of the role will be assisting our IT team in developing our internal booking system to support our booking and contracting processes. You will also need to develop manual processes to support the teams while some system processes are being developed.
You will have the ability to organise and communicate effectively which will be essential in this role, as well as the ability to drive performance in a fast-paced environment that is experiencing growth.
The key deliverables for your new role
Managing the Contracting team
- Manage a team of contractors responsible for contracting all accommodation (hotels, B&Bs and hostels) and non-accommodation (attractions, ferries, transfers etc) services for our scheduled tours, FIT programmes and tailor-made group tours
- Manage the day-to-day running of the Contracting team (team appraisals, 1-2-1s, payroll etc)
- Contracting all accommodation (hotels, B&Bs and hostels) and non-accommodation (attractions, ferries, transfers etc) services, with the assistance of two Contracting Administrators and the accommodation placement team
- Manage the full contracting process, from outlining requirements to completion of signed contracts, for our tours in the UK and Ireland, as well as our European programme (currently Spain, Portugal, Italy and Switzerland)
- Ensure contracts and terms & conditions are issued to suppliers and signed
- Ensure accommodation and rates are available for the FIT programme and scheduled tours in time for annual release
- Manage a contracting tracking system and ensure that this is kept up to date
- Help develop our internal supplier allocation booking system
- Ensure your team are aware of all processes and procedures to build efficiencies in the team’s work
- Liaise with the Head of Contracting & Product on new product developments, to ensure they are contracted
General
- Work with the Head of Contracting & Product to define key objectives for the department
- Support the implementation of Rabbie’s business plan and KPIs, through cascading KPIs to your team as personal goals, objectives, and targets
- Report regularly on departmental KPIs and our progress towards them
- Produce regular reports on performance, P&Ls, targets, etc
- Monitor performance and modify plans where appropriate to keep pace with changing business priorities
- Work closely with the Accommodation Manager to ensure the full contracting / accommodation placement cycle is successfully delivered
- Work with other departments to ensure all products are accurately loaded on to our systems
- Work with other departments and our development team, to develop our booking system to manage new products
- Produce a timeline to suit all departments and the Rabbie’s product cycle
- Be the escalation point for supplier issues, complaints and invoice disputes
- Organise and facilitate regular team meetings and team communications
- Develop the team, capturing training needs and encouraging development
- Planning site visits for the teams, in collaboration with the Accommodation Manager
- Build strong relationships with key suppliers and partners
What you'll need to succeed
Essential
- Experience in the tourism or hospitality industry
- Previous experience using booking systems and / or accommodation channel managers
- Strong IT skills (MS Office, Excel, booking systems etc) and the ability to adapt to new packages and software
- Proven ability to solve problems promptly and effectively
- Analytical skills, and the ability to use data to make recommendations and create reports
- Proven interpersonal and communication skills
- Meticulous attention to detail
- Experience in developing and implementing processes
- Self-motivated with the ability to take ownership to work autonomously and use your own initiative, as well as working as part of a team
- Strong customer service skills
- Commercial awareness and understanding of sales figures and targeting
Desirable
- Team management experience
- A good geographical knowledge of the UK and Ireland
- Experience within contracting, preferably FIT accommodation
- Knowledge of HR principles and policies
- Experience contracting FIT accommodation
- Supplier relationship management experience
Location
Edinburgh city centre – hybrid working a possibility
If you're interested, please fill out the application form and email it along with your CV to Karin Gidlund at karin.gidlund@rabbies.com
Please use the subject line Contracting Manager and include a short cover letter explaining why you would be suited to this role.
People and Culture Coordinator
About Us
Rabbie's operate one of the largest selections of scheduled tours in the UK, Ireland and mainland Europe with a vision to make the world a better place through travel.
We're an open, friendly, positive and welcoming group of people. We like to ‘live life’ and explore places that have stories to tell. We’re renowned for delivering exceptional customer experiences because of how we look after our guests, each other, and the communities and the environments we travel through.
Principal contacts
- Internal employees, team leaders, managers
- Externaltraining providers, HR software suppliers, prospective job applicants
Job title
People and Culture Coordinator
Your new role
As the People and Culture Coordinator, your primary focus will be on prioritising the well-being of our employees. You will play a pivotal role in managing the operational aspects of our dynamic People & Culture team, while offering unwavering support to individuals across all levels of the organisation. Collaborating closely with the Head of People and Culture, your aim will be to seamlessly facilitate people-focused initiatives that not only enhance the overall work environment but also ensure cost-effectiveness. This incredibly fulfilling position blends visionary leadership with hands-on execution, allowing you to be a catalyst for positive transformation within Rabbie’s.
Responsible to
Head of People and Culture
Location
Edinburgh city centre – hybrid working a possibility
The key deliverables for your new role
- You will help to foster exceptional People and Culture processes to enable the recruitment and retention of high-quality talent.
- Provide guidance to managers on a wide range of people management matters backed by policies and procedures that reflect our values, best practice and which facilitate the achievement of Rabbie’s goals.
- Stay up to date with emerging issues and changes to legislation, actively reviewing and adapting practices and processes as needed.
- Skilfully manage a diverse and intricate caseload of employee relations issues, providing guidance to all staff regarding the application of terms and conditions of employment, ensuring a supportive and harmonious work environment.
- Support the Head of People and Culture in fostering a consistent and equitable approach throughout the organisation, ensuring fairness and empathy in handling individual cases.
- Play a pivotal role in driving all People and Culture Projects, employing effective improvement methodologies to cultivate a culture of high performance working across Rabbie’s. Keep a close eye on Rabbie’s Appraisal system, Equality and Diversity initiatives, health and wellbeing programs and employee benefits to promote a thriving work environment.
- Contribute to the development of our People & Culture strategy, dedicating efforts to continually enhance our values driven work environment and foster an inclusive culture that respects each individual.
- Assist the Head of People and Culture in delivering training sessions to managers, equipping them with the knowledge and skills to effectively implement policies, processes, and other People and Culture initiatives.
- Maintain and update the HR Information System with utmost care, ensuring accurate records of new hires, departures, salary changes and other vital information.
- Work with managers to ensure that the appointment and onboarding process for new employees is followed meticulously, ensuring all relevant details are collated and assimilated.
- Skilfully analyse comprehensive workforce reports for the Head of People and Culture, providing valuable insights to inform service priorities. Collaborate closely with managers to ensure prompt and effective interventions when necessary.
What you’ll need to succeed - Essential
- Qualified or working towards a relevant HR qualification.
- Ability to translate policies into effective working practices.
- Proficient in working with raw data, adeptly transforming it into meaningful insights and presenting it to both People & Culture and operational managers in a compelling manner.
- Demonstrating exceptional organisational skills, punctuality, and project management abilities to effectively manage multiple tasks and responsibilities.
- Comfortable with delivering and reinforcing difficult messages and outcomes, when necessary, while offering unwavering support and coaching to those involved.
- Embody a compassionate, transparent, and principled approach, fostering an environment of kindness and integrity.
- Exhibiting a self-driven and collaborative mindset, effortlessly alternating between independent work and effective teamwork.
- Skilfully prioritise workload, ensuring the least possible risk to Rabbie’s while maintaining exceptional quality and efficiency.
- Possess outstanding listening and communication skills, effectively engaging with others and fostering meaningful connections.
Desirable
- An in-depth knowledge of HR best practice
- Experience of seamlessly blending effective operational delivery with strategic initiatives
- Excellent Excel knowledge and practice
- Analytically minded
- Excellent presentation skills
Benefits
- Discounted or free staff tours (dependent on availability)
- Family and friends discounted travel
- Family friendly policies
- Flexible/Hybrid working options where appropriate
- Bonus scheme
- Training budget
- Cross company working opportunities
- Cycle to work scheme
- Paid volunteer days
- Staff discount in our cafe
- Rabbie's sick pay
- Accident Insurance / Death in Service cover
- Paid compassionate/bereavement leave
- Staff conference/Social & parties
- Discounted garage MOT/repairs
- Long service reward
If you're interested, please fill out the application form and email it along with your CV to Audrey Tarkenter at hr@rabbies.com.
Please use the subject line People and Culture Coordinator and include a short cover letter explaining why you would be suited to this role.
Accommodation Booking Assistant
Seasonal role (5 month contract)
About Us
Rabbie's operate one of the largest selections of scheduled tours in the UK, Ireland and mainland Europe with a vision to make the world a better place through travel.
We're an open, friendly, positive and welcoming group of people. We like to ‘live life’ and explore places that have stories to tell. We’re renowned for delivering exceptional customer experiences because of how we look after our guests, each other, and the communities and the environments we travel through.
Principal contacts
- Internal Accommodation team, Contracting & Product team, Operations department, Accounts department, B2B sales team, Reservations & Customer Care team, Private Tours team, Managers and Directors
- ExternalCustomers and prospective customers, travel agents, tour operators, supplier network across various different locations
Job title
Accommodation Booking Assistant
Job purpose
Working in a small team, you will place overnight accommodation for our customers using existing allocations, as well as sourcing and booking ad hoc accommodation. You will maintain numerous relationships with accommodation suppliers and assist with the smooth running of our customers’ overnight experience, including customer queries around room details pre-tour, and on-tour questions / issues involving Accommodation.
Responsible to
Accommodation Manager
Job Type
Fixed term contract, until end of October 2023. 40 hours per week, 5 days a week over 7 days, shift pattern from 7.30am until 8pm.
Key duties and responsibilities
- Process accommodation bookings via internal booking systems and processes, for our multi-day tours in the UK, Ireland and Europe
- Work closely with accommodation suppliers / stakeholders across the UK and Ireland to book overnights (on allocation, or our preferred suppliers)
- Source and book accommodation for last minute bookings
- Issue and track terms & conditions issued to suppliers
- Maintain and update our internal supplier database
- Work with all other departments to ensure all products are accurately loaded on to our systems
- Monitor performance and modify plans where appropriate to keep pace with changing business priorities
- Contribute to, and update reports on KPIs, progress etc
- Maintain a high degree of focus and attention to detail when dealing with bookings and enquiries
- Work as part of a team, dealing with tours where there is a high volume of bookings to process
- Work closely with other departments to answer any questions or solve any issues with tours, including over evenings (until 8pm)
- Deliver excellent customer service over the telephone and via email to answer questions, provide tour information, or solve any issues which may arise whilst on tour
- Understand our supplier network and gain awareness of allocation spreadsheet maintenance (where necessary)
- Maintain a positive, empathetic, and professional attitude toward customers and staff at all times
Key Skills - Essential
- Deliver exceptional customer experience with a view to exceeding customers’ expectations at all times
- Meticulous attention to detail
- Be a great communicator and enjoy working with accommodation providers and other key partners
- A passion for meeting deadlines and prioritising your time
- Enjoy working as part of a team but with the confidence to work alone to solve any problems
- Good computer skills
- Good geographical knowledge of the UK and Ireland
- The ability to work well under pressure and manage multiple tasks effectively
- Good phone manner and written communication
- Highly adaptable and able to respond well under pressure
- Care for our environment and communities and to work in a sustainable way that ensures that we leave our country preserved for future generations to enjoy
Desirable
- Previous experience within a Tour Operator or a related industry and / or experience within a customer service role
- Advanced Microsoft Office Suite
- Language skills
Benefits
- Discounted staff tours
- Family and friends discounted travel
- Family friendly policies
- Flexible working options where appropriate
- Bonus scheme
- Training budget
- Cross company working opportunities
- Cycle to work scheme
- Paid volunteer days
- Staff discount in our cafe
- Rabbie's sick pay
- Accident Insurance
If you're interested, please fill out the application form and email it along with your CV to jackie.day@rabbies.com.
Please use the subject line Accommodation Booking Assistant.
European Product Administrator
Job Purpose
Rabbie's operate one of the largest selections of scheduled tours in the UK, Ireland and mainland Europe with a vision to make the world a better place through travel.
We’re an open, friendly, positive and welcoming group of people. We like to ‘live life’ and explore places that have stories to tell. We’re renowned for delivering exceptional customer experiences because of how we look after our guests, each other, and the communities and the environments we travel through.
Principal contacts
- Internal Accommodation team, Contracting team, B2B team, Head of Commercial and Sales, Commercial Manager, Private Tours team, Reservations and Customer Care team, Operations department, Accounts department, Europe Specialist, Managers and Directors
- ExternalCustomers and prospective customers, travel agents, tour operators, destination management companies, suppliers etc
Job title
European Product Administrator
Job purpose
You will be responsible for the smooth running of our European tour programme (currently Italy, Switzerland, Spain and Portugal), from making sure all contracts are in place, tours and rates loaded on our system to managing cancellations and sending rooming lists for both our scheduled tours and bespoke private tours. As well as this, you will also maintain numerous relationships with our European suppliers.
Responsible to
Head of Contracting & Product
Key duties and responsibilities
Contracting admin:
- Support the Head of Contracting & Product with any contracting admin for our European tour programme (Ireland, Spain, Portugal, Italy and Switzerland currently)
- Build strong relationships with key suppliers and partners
- In collaboration with the Product team, produce a timeline to suit all departments and the Rabbie’s product cycle
- Assist in managing the full booking process, from outlining requirements to completion of supplier agreements, for our European tour programme
- Action any contracting admin or booking requirements for new product developments in Europe
- Set up credit arrangements with suppliers where necessary
- Issue and track supplier terms & conditions
- Check and sign supplier contracts
- Support the Commercial Manager with calculating selling rates for our European tour programme, and keep rate spreadsheets updated
- Ensure the contracting tracking system is kept up to date
- Ensure all supplier agreements, contracts, T&Cs etc are filed correctly and kept up to date
European scheduled tours admin
- Monitor performance of tours, and in collaboration with the Commercial Manager, make decisions to confirm or cancel tour departures
- Send regular sales updates to our European partners and internal colleagues
- Manage cancellation admin for tour departures
- Process accommodation bookings via internal booking systems and processes, for our multi-day tours in Europe
- Send rooming lists within the agreed timelines
- Manage pre- and post-night bookings and admin for our tours of Europe
- Facilitate the collection of passenger information in order to purchase services / experiences that require booking prior to touring
- Monitor invoices from our European suppliers and reconcile prior to payment approval
System and reporting
- Work with all other departments to ensure all products are accurately loaded on to our systems
- Work with other departments and our development team, to develop our booking system to manage our European tour programme
- Keep supplier information and rates updated in our brochures, manuals and price lists
- Contribute to and update reports on KPIs, rates, contracting admin progress etc
- Monitor performance and modify plans where appropriate to keep pace with changing business priorities
- Providing other departments with accurate and timely information
- Maintain and update our internal supplier database
Private tours in Europe
- Play a key role in the development of our private tours in Europe in close cooperation with our Europe Specialist, by:
- Responding to enquiries
- Producing tour documentation for proposals from our Specialist in the relevant software
- Loading tour details in relevant company systems
- Issuing invoices and taking payments
- Following up on requests submitted to our suppliers and partners
- Create reports on enquiries, conversions, and profits
- Continually expand on own product knowledge, to design custom itineraries from enquiry stage onwards, to over time be able to mentor new team members as we grow our bespoke tours of Europe
Key Skills - Essential
- Experience in the tourism or hospitality industry
- Experience in dealing with suppliers and customers
- Proven ability to solve problems promptly and effectively
- Proven interpersonal and communication skills
- Meticulous attention to detail
- The ability to work well under pressure and manage multiple tasks effectively
- Self-motivated with the ability to take ownership to work autonomously and use their own initiative, as well as working as part of a team
- Strong IT skills (MS Office, especially Excel, booking systems etc) and the ability to adapt to new packages and software
Desirable
- A good geographical knowledge of Europe
Benefits
- Discounted staff tours
- Family and friends discounted travel
- Family friendly policies
- Bonus scheme
- Training budget
- Cross company working opportunities
- Cycle to work scheme
- Paid volunteer days
- Staff discount in our cafe
- Rabbie's sick pay
- Accident insurance
If you're interested, please fill out the application form and email it along with your CV to karin.gidlund@rabbies.com.
Please include a short cover letter explaining what you could bring to this position.
Please use the subject line European Product Administrator.
B2B Sales Administrator
Who are Rabbie's?
Rabbie's operate one of the largest selections of scheduled tours in the UK, Ireland and mainland Europe with a vision to make the world a better place through travel.
We’re an open, friendly, positive and welcoming group of people. We like to ‘live life’ and explore places that have stories to tell. We’re renowned for delivering exceptional customer experiences because of how we look after our guests, each other, and the communities and the environments we travel through.
Job title
B2B Sales Administrator
Responsible to
B2B Sales Manager
Principal contacts
Internal: Sales and Reservation Teams, Operations, Marketing, IT, Accounts, Product Development.
External: Agents (existing and potential), Suppliers, Tourist Boards, Tourism Organisations and Associations.
Job purpose
As part of Rabbie’s B2B (Business to Business) Sales Team your role will be to support efforts in generating sales and increasing Rabbie’s profile to our network of tourism industry sales outlets.
The main aspect of the role will be to assist with key administration tasks including keeping details of our products up to date across a wide range of sales platforms including Online Travel Agents (OTA’s) websites and tour operator and travel agent product listings. Ensuring that information such as tour details and itineraries, departure times and prices are kept up to date will be key to this role.
Working with colleagues to maintain Rabbie’s online Agent Resources Portal ensuring that all information we provide to our customers is kept up to date and easy to access.
Liaising with internal colleagues to manage our tour availability and capacities for sale across our agent network would also be part of this role.
Managing customer account details and setting up new sales agent accounts along with organising and providing support on agent communications and mailouts.
Answer general email enquiries from our B2B customers relating to our range of touring products.
The role would also offer many development opportunities to build a skill set in the sales field to allow you to advance your career with Rabbie’s, including involvement in working with our sales agents, including OTA’s and our local sales network of hotels, concierge and Visitor Information Centres.
You will also work with internal colleagues to ensure the smooth running of Rabbie’s systems and processes whilst gathering feedback and providing observations on our products and systems to develop these further.
As part of our growing team you will be responsible for continuing to uphold the strong reputation of Rabbie’s in offering first class customer service and play your part in expanding our range of touring products.
Key duties and responsibilities
- Contribute to the overall sales targets of the B2B team and Rabbie’s business as a whole
- Work alongside B2B Sales Team colleagues to manage content relating to our tour products on various sales platforms
- Co-ordinate regular emails and newsletters to our network of sales agents
- Maintaining product information on Rabbie’s Agent Resources Portal to ensure our customers have access to accurate and detailed information on our products
- Receive training on Rabbie’s tour products and be able to provide answers to general enquiries from our sales agents via email
- Manage customer contact details and set up new business accounts for our sales agents though our booking system
- Provide support to B2B Sales Team members and develop your skills in sales through continuous learning in the role
- Support colleagues in arranging participation at various sales and networking events
- Manage Rabbie’s ‘close-out’ lists by running reports to identify which tours have reached sales capacity and sending out updates to our agents
- Providing excellent customer service to ensure the continued growth of Rabbie’s business
- Assist in providing agents with training on Rabbie’s products and developing sales tools
Key Skills - Essential
- Excellent customer service skills
- Strong communication and organisational skills with excellent attention to detail
- Good analytical skills
- Creative thinker and able to contribute innovative ideas
- Strong working knowledge of Microsoft Office products (i.e. Word, Excel, Outlook, etc) and the ability to adapt to new programmes and systems
- Excellent team working skills along with the ability to work independently on projects and use your own initiative
- Good planning and organisational skills
Desirable Skills
- In-depth knowledge of Rabbie’s products and services
- Experience in the tourism industry
- Experience in working with Online Tour Operators (OTA’s) and an understanding of their systems and processes
Location
Edinburgh – some hybrid working possible, but primarily office based
Benefits
- Discounted staff tours
- Family and friends discounted travel
- Family friendly policies
- Flexible working options where appropriate
- Bonus scheme
- Training budget
- Cross company working opportunities
- Cycle to work scheme
- Paid volunteer days
- Staff discount in our cafe
- Rabbie’s sick pay
- Accident insurance
If you're interested, please fill out the application form and email to Graeme.bowie@rabbies.com, along with your CV.
Please use the subject line B2B Sales Administrator.
B2B Sales Manager
Who are Rabbie's?
Rabbie's operate one of the largest selections of scheduled tours in the UK, Ireland and mainland Europe with a vision to make the world a better place through travel.
We’re an open, friendly, positive and welcoming group of people. We like to ‘live life’ and explore places that have stories to tell. We’re renowned for delivering exceptional customer experiences because of how we look after our guests, each other, and the communities and the environments we travel through.
Job title
B2B Sales Manager
Responsible to
Head of Sales and Commercial
Principal contacts
Internal: Sales and Reservation Teams, Operations, Marketing, IT, Accounts, Product Development.
External: Agents (existing and potential), Suppliers, Tourist Boards, Tourism Organisations and Associations.
Job purpose
As manager of Rabbie’s B2B (Business to Business) Sales Team your role will be to lead a small team to develop Rabbie’s profile and generate business in the international Travel Trade marketplace. This will involve maintaining existing, and generating new, business contacts in order to drive Rabbie’s forward commercially to achieve set growth targets. Working with Tour Operators, Travel Agents, Online Travel Agents (OTA’s), local sales outlets and other business partners will be key to assisting in achieving this growth.
Delivering 5-star experiences to our customers is Rabbie’s aim and the B2B Sales Manager will be accountable for delivering such service to our customers via our agent relationships – ensuring that through strong partnership, the customer is considered through all decision making to help achieve this.
In addition, you will work closely with industry organisations and associations to build on Rabbie’s existing brand in the marketplace and enhance our reputation as the market leader in small group tours in the UK and Europe.
You will lead and support the B2B Sales Team through management of roles and duties, analysing business performance and identifying opportunities to continue Rabbie’s growth. Key Account Management and building business relationships will be crucial in the role along with attending sales and networking events and creating customer communications to enhance Rabbie’s profile across our many international markets.
Working with partners and internal colleagues to develop product to take to market will also be a key component of this role.
You will also work with internal colleagues to ensure the smooth running of Rabbie’s systems and processes whilst gathering feedback and providing observations on our products and systems to develop these further.
Key duties and responsibilities
- Manage, support and develop the B2B Sales Team consisting of 2 Sales Executives and a System Administrator
- Promote and develop Rabbie’s range of saleable products to the travel industry including scheduled tours and travel trade exclusive products
- Build strong business relationships with partners to deliver excellent customer service. Ensure that they, and their customers, receive excellent customer service at every point of their Rabbie’s experience
- Work with colleagues, external partners and customers to identify opportunities for business development (products, markets, sales channels, etc)
- Work with the Head of Sales and Commercial to build and implement a sales strategy in order to achieve sales targets set out in Rabbie’s business plan
- Increase revenue and margin through managing agents and supplier relationships to meet business KPI’s
- Develop a programme of sales agent communications and training to promote and support sales
- Manage key business accounts and be their main point of contact in order to maximise potential business and deal with escalated issues
- Attend various sales and networking events to meet with existing and potential customers to increase awareness of products and sales
- Connect and build relationships with specific industry groups and represent Rabbie’s at meetings and conferences (i.e. Tourist Boards, industry associations, tourism groups, etc)
- Support Head of Sales and Commercial and other senior management in providing weekly and monthly reports and analytics. Use analysis to identify trends and sales opportunities
Key Skills - Essential
- Experience in the tourism industry
- Proven team player but also the ability to work independently on projects and use your own initiative
- Team and staff management experience
- Planning and organisational skills with meticulous attention to detail
- Previous experience using booking systems and / or accommodation channel managers
- The ability to build and maintain working relationships with clients to achieve growth through effective account management
- Commercial awareness and understanding of sales figures and targets
- Strong negotiation skills
- Analytical skills and the ability to use data effectively to make business recommendations and reports
- Problem solving skills and ability to adapt to changing market conditions
- Excellent presentation skills
- Strong working knowledge of IT systems (i.e. Word, Excel, Outlook, etc) and the ability to adapt to new programmes and systems
Desirable Skills
- In-depth knowledge of Rabbie’s products and services
- Experience in attending sales events
- Experience in working with Online Travel Agents (OTA’s) and an understanding of their systems and processes
Location
Edinburgh – some hybrid working possible, but primarily office based
Benefits
- Discounted staff tours
- Family and friends discounted travel
- Family friendly policies
- Flexible working options where appropriate
- Bonus scheme
- Training budget
- Cross company working opportunities
- Cycle to work scheme
- Paid volunteer days
- Staff discount in our cafe
- Rabbie’s sick pay
- Accident insurance
If you're interested, please fill out the application form and email to Graeme.bowie@rabbies.com, along with your CV.
Please use the subject line B2B Sales Manager.
Driver Guides
Our main office is in Edinburgh but we are recruiting for Driver Guides to conduct tours at the following locations: Edinburgh, Inverness, Glasgow, Aberdeen, Manchester, London
Who are Rabbie's?
Founded in 1993, we are an award-winning travel company offering tours a wide variety of tours around the UK, Ireland and Europe.
We deliver small group tours of 16 passengers or less in our fleet of luxury Mercedes mini coaches.
We are recruiting now!
What do we look for in our Driver Guides?
- Are you outgoing, enthusiastic and passionate about meeting people and showing them the best that the UK has to offer?
- If you have a good knowledge of Scotland, its history and are passionate about sharing your knowledge and enthusiasm with people from all over the world, then this could be the role for you
- You will drive, lead and guide small group mini-coach tours throughout Scotland and Northern England and consistently deliver a memorable and enriching experience that will last our customers a lifetime
- You will be talking about the history, geography, culture and traditions of the places you take your passengers - every day brings something different
- Skilled and experienced drivers who love being on the road. Mini-Bus licence is not essential on application - all training provided for successful applicants
Essential skills
- Driving experience – mini-coach driver training provided
- High standards of customer service
- Use your own initiative and problem-solving skills to provide a seamless service to passengers
- An ability to communicate your knowledge and entertain people from all over the world
What you will be doing
- Drive top of the range mini-coaches with due care and attention at all times for the comfort and safety of passengers (training provided)
- Demonstrate an appetite and enthusiasm for learning
- Complete daily vehicle safety checks and legal documentation (training provided)
- Embrace our environmental and sustainable tourism practices
- Provide constructive feedback to continuously improve the quality of the tours
- Display a pride and passion for the country and what it has to offer
- Continually develop a wide-ranging cultural, historical and social knowledge
Requirements
- In order to work as a Driver-Guide you must have a current UK car driving license
- A category D or D1 class driving license would be great, but not essential as all training will be provided
Job Type
- Full-time and part time positions available – from one day per week to full time
- Permanent contracts
- Salary: £26-32K + plus a range of benefits
- Single day tours and overnight tours available to suit - or a mixture of both!
Current Benefits
- Discounted or free staff tours (dependent on availability)
- Family and friends discounted travel
- Family friendly policies
- Flexible/Hybrid working options where appropriate
- Bonus scheme
- Training Budget
- Cross company working opportunities
- Cycle to work scheme
- Paid volunteer days
- Staff discount in our cafe
- Rabbie's paid sick pay
- Paid compassionate leave
- Staff Social & events
- Discounted garage MOT/repairs (Edinburgh garage)
- Long service reward
Driver Guide specific Benefits
- On-site parking at depot
- Driver CPC paid training
- Driver medical renewal costs covered
- Commissions
If you're interested, please fill out the application form and email to jobs@rabbies.com
Please use the subject line ‘Driver Guide application’.
