Careers

Human Resources Executive

An exciting opportunity for a self-motivated individual to lead and manage our HR administration and processes within a rapidly evolving, multi-award winning, small group tour company recognised for its commitment to sustainable & responsible tourism. Our teams are key to our success, and with over 180 employees the Human Resources Executive will work with all managers to assist with the administration of the day-to-day operations of the human resources functions and responsibilities. Using our HR online system as well as in-house IT systems, the HR Executive will be responsible for ensuring all records, documentation, processes and procedures are up to date and in line with employment law and data regulations.


Job Description

  • To be the first point of contact for all HR-related queries.
  • Ensure Employment law compliance.
  • Manage the onboarding process for employees – e.g. contracts, forms, passwords, right to work, reference checks, issuing relevant equipment, keys and uniform etc.
  • Manage employees orientation and inductions.
  • Managing our leavers process (password changes, return of equipment and updates to databases)
  • Working with managers to follow through our disciplinary and grievance procedures.
  • Manage training events as requested by managers.
  • Maintain our employee records/databases in line with GDPR guidelines and legislations.
  • Working with accounts to ensure employees receive the right pay, holidays and benefits.
  • Working with Directors to ensure health and safety handbooks are updated and adhered to and that our policies and procedures are in line with legislation.
  • Working with our HR advice agency to advise on all matters of employment law.
  • Develop and document our HR policies and procedures throughout the company.
  • Record and analyse confidential information.
  • Maintain the company handbooks and policies.
  • Administer HR-related documentation, such as contracts of employment, consultancy agreements.
  • Assist in the recruitment process - e.g. job advertising, CV screening, setting up interviews, conducting first round interviews when required, sending relevant follow ups and lliaising with recruitment agencies.
  • Assisting managers with performance management and improvement tracking systems.
  • Working with managers to ensure good communication with teams.
  • Working with the Directors to ensure employee safety, health and wellbeing.
  • Ensure that Rabbie’s culture and values are engrained in all policies and procedures
  • Prepare, maintain and present reports for management, as necessary or requested.
  • Work with managers to manage and develop training and development plans.
  • Monitor training keeping records and maintaining a training database.
  • Monitors employee performance development plans (PDPs) and track the accomplishment of PDP goals.
  • Manage employee feedback to maintain company KPIs eg. staff survey - collate and report on results as well as producing a plan and suggestions for any improvements
  • Arrange employee hospitality/gifts when requested by managers, and use the HR system to alert managers to work anniversaries and birthdays.
  • Working with the Green Team to promote sustainability and manage the company’s CSR (volunteering, donations, policies)
  • Working with the Green Team to encourage and arrange events to promote healthy lifestyles and mind
  • General administration as required by managers and directors as requested e.g filing, updating data, arranging meetings, sending emails/updates/newsletters.
  • Other duties as assigned by the Managing Director.

  • Desired Skills and Experience:

  • BA in Human Resource Management or relevant background in Human Resources roles in a similar environment.
  • Excellent computer skills.
  • Current knowledge of UK employment law and practices.
  • Excellent interpersonal and communication skills.
  • Experience of database management and record keeping.
  • High level of confidentiality.
  • Excellent organisational skills.
  • Must be able to identify and resolve problems in a timely manner.
  • General business experience.
  • Passion for travel and sustainable practices.

  • Reporting to: Managing Director

    Hours: Full time (part time positions will also be considered)

    Salary: Dependant on experience

    Benefits: Annual bonus depending on company profits, Accident insurance policy, sickness policy.

    Location: Rabbie’s Head Office, 6 Waterloo Place, Edinburgh.

    Please download and complete our application form and email it to jobs@rabbies.com or post it to the address below, before the closing date of Tuesday 16th January 2018.

    Rabbie's Recruitment,
    Rabbie’s Trail Burners Ltd,
    6 Waterloo Place,
    Edinburgh,
    EH1 3EG.


    London Based Tour Driver Guides

    Are you outgoing, enthusiastic and passionate about meeting people and showing them the best the UK has to offer?

    Rabbie's are recruiting for Tour Driver Guides now.


    Tour Driver / Guides
    To lead and guide small group mini-coach tours throughout England, Scotland, and Wales, and consistently deliver a memorable and enriching experience that will last our customers a lifetime.


    Key Skills:

    • Display a pride and passion for the country and what it has to offer
    • Demonstrate an appetite and enthusiasm for learning
    • Continually develop a wide ranging cultural, historical and social knowledge
    • An ability to communicate your knowledge and entertain people from all over the world
    • Display a high degree of flexibility and adaptability
    • Develop and maintain the highest standards of customer service
    • Drive top of the range mini-coaches with due care and attention at all times for the comfort and safety of passengers (training provided)
    • Complete daily vehicle safety checks and legal documentation (training provided)
    • Use your own initiative and problem solving skills to provide a seamless service to passengers
    • Provide constructive feedback to continuously improve the quality of the tours
    • Ability to follow our environmental and sustainable tourism practices


    Candidates can earn a competitive industry salary including holiday entitlement and company bonus.
    A PCV mini-coach licence is preferred but not a requirement. Rabbie's recruit on the basis of the above skills and provide the necessary 16 seat mini-coach PCV training for successful candidates.

    Please download and complete our application form and email it to Londonjobs@rabbies.com or post it to:

    Rabbie's Recruitment,
    Rabbie’s Trail Burners Ltd,
    6 Waterloo Place,
    Edinburgh,
    EH1 3EG.


    Procurement and Contracts Manager - Edinburgh

    To support the Director of New Operations and Director of Finance to develop and maintain a coordinated approach towards our procurement and contracts management, ensuring value for money, relationship and performance management of suppliers and offering advice on all areas of our purchasing and contract activity.

    The role will provide key support across the business and supplier base and will work within our accommodation reservations team.

    Role: to source and contract suppliers and service providers. Overseeing supplier and partner contracting to ensure that Rabbie’s has adequate supplier allocations and robust contracting agreements to fulfil its business plan.

    Monitor suppliers’ performance, create and ensure service level agreements (SLAs) and key performance indicators (KPIs) are met driving forward improvements

    Review current contracting arrangements and develop an improved contracting strategy and systems based on projected booking patterns and targets in terms of turnover and margin. Re- contract existing partners in time for annual deadlines.

    Working with all managers across the business, optimise value for money procurement in all departments. Assist with sourcing and negotiating rates with all suppliers. Working with IT, finance and new operations development, develop and implement robust procurement strategies and systems to meet budget requirements of the company.

    Key Responsibilities:

    • Working with all managers across the business from Operations to IT, Marketing, our Cafe and sales, optimise value for money procurement in all departments.
    • Consult and agree with the Director of New Operations Development on the specific product requirements and changes.
    • Working with the accommodation department and the Director of New Operations, source new and key supplier partners, which will fit the Rabbie’s standard, negotiate rates, set up allocation where applicable and agree partnership contracts, overrides, and special offers. Ensure suppliers are re-contracted within specified deadlines.
    • Working with the Director of new Operations and our IT team, put in place a process and system to allow all accommodation to be sourced and reserved by one department.
    • Working with all departments, develop, implement and continually review a company wide procurement process.
    • Working with the Director of Finance review and develop our purchase ordering process.
    • Manage supplier relationship throughout the period of the contract, including dealing with close out requests and book out issues, customer feedback and liaising with relevant departments accordingly.
    • Relationship building with new and existing partners and establishing options for other areas of cooperation, building our company profile as a provider of travel services beyond our scheduled tours.
    • Approximately 4-8 weeks travel per year throughout the UK and Ireland – locations may change due to business growth and plans.
    • Communicate internally destination information regarding peak dates, trade shows, visitor information etc. Ensuring that product team are aware and suppliers can be priced appropriately/block out date
    • Monitor competitor pricing and liaise with managers and departments to ensure allocated suppliers are used or released within agreed timeframes.
    • Register with relevant tourist boards to gain information and to increase company profile
    • Meet agreed KPI’s and monitor and report on these at regular team and management meetings.
    • Advise on preferred partners in relevant destinations, negotiate exclusive rates and deals. You should be aware of new areas or suppliers on the market that could be developed.
    • Play an active role in driving customer service with an emphasis on service improvement and process. Working with the Customer Experience Executive investigate, address and resolve any standard/service level issues with suppliers.
    • Ensure key suppliers are inspected and details (photos, amenities etc) updated on a regular basis. maintain and update supplier contracts and SLA’s.
    • Working with all departments maintain Health and Safety reports on suppliers and partners.
    • Ensure compliance with relevant legislation, deliver management information, ensure data quality and appropriately communicate information
    • Keep abreast of new legislation, government policy, best practice and relevant external factors relevant to procurement and contracting activity
    • Conduct risk assessments of procurement/supplier activities to identify all points of vulnerability and devise remedial mitigation plans
    • Provide strategic input and constantly look to drive improvements from procurement.


    Essential

    • In depth tourism and travel contracting and procurement experience - encompassing hotels and transport or similar.
    • Excellent customer engagement and influencing skills. You should be able to demonstrate strategic sourcing initiatives and how they would be applied.
    • Pro-active, dynamic, passionate, and a team collaborator. You should have the energy, passion and ambition to work as part of a highly motivated team to consistently deliver outstanding results.
    • A willingness to tackle and advise on solutions to complex business issues.
    • Ability to develop and maintain strong and trusting relationship. You should be highly accurate with an excellent attention to detail and well developed written and verbal communication skills.
    • Experience sourcing and implementing business change.
    • Excellent contract negotiation skills to address issues with key suppliers.
    • Able to work well under pressure and to meet strict deadlines
    • Excellent organisation skills, systems driven with an excellent knowledge of Microsoft Word, Excel and Outlook.
    • A UK or EU driving licence


    Salary - dependant on experience

    Please download and complete our application form and email it to jobs@rabbies.com or post it to:

    Rabbie's Recruitment,
    Rabbie’s Trail Burners Ltd,
    6 Waterloo Place,
    Edinburgh,
    EH1 3EG.


    Tour Driver Guides. Edinburgh, Glasgow & Inverness based.

    Location: Edinburgh, Glasgow and Inverness

    Are you outgoing, enthusiastic and passionate about meeting people and showing them the best the UK has to offer?

    Rabbie's are recruiting for Tour Driver Guides now.

    As the UK ’s leading multi-award winning small group tour operator, we're looking for new talent. We're currently inviting applications for the following positions in Edinburgh, Inverness, Glasgow and London.


    Tour Driver / Guides
    To lead and guide small group mini-coach tours throughout England, Scotland, and Wales, and consistently deliver a memorable and enriching experience that will last our customers a lifetime.

    Candidates based in Edinburgh, Inverness, Glasgow and London are sought for tours operating from those cities.


    Key Skills:

    • Display a pride and passion for the country and what it has to offer
    • Demonstrate an appetite and enthusiasm for learning
    • Continually develop a wide ranging cultural, historical and social knowledge
    • An ability to communicate your knowledge and entertain people from all over the world
    • Display a high degree of flexibility and adaptability
    • Develop and maintain the highest standards of customer service
    • Drive top of the range mini-coaches with due care and attention at all times for the comfort and safety of passengers (training provided)
    • Complete daily vehicle safety checks and legal documentation (training provided)
    • Use your own initiative and problem solving skills to provide a seamless service to passengers
    • Provide constructive feedback to continuously improve the quality of the tours
    • Ability to follow our environmental and sustainable tourism practices


    Candidates can earn a competitive industry salary including holiday entitlement and company bonus.
    A PCV mini-coach licence is preferred but not a requirement. Rabbie's recruit on the basis of the above skills and provide the necessary 16 seat mini-coach PCV training for successful candidates.

    Please download and complete our application form and email it to jobs@rabbies.com or post it to:

    Rabbie's Recruitment,
    Rabbie’s Trail Burners Ltd,
    6 Waterloo Place,
    Edinburgh,
    EH1 3EG.

Scottish Tourist Board 5 Stars Scottish Thistle Awards Winner 2015/2016 Green Tourism Award