Where are we? When will we stop for lunch? What’s that great big cow with horns doing in the middle of the road?
Travelling to new places can prompt many questions. So, we’ve created this list of FAQs to help you out.
If you can’t find the answer you’re looking for, you can contact our friendly team here.
Where can I book my tour?
How far in advance should I book?
We accept reservations up to the day of departure. But our tours sell out fast, so it’s best to book as far in advance as possible.
What’s the maximum number of people I can book the tour for?
Eight is the maximum number of people you can book a tour for. If you want to travel in a larger group, please have a look at our private tours section for further information and suggestions.
Are tours available all year round?
We operate tours all year round, however there are less choices and departures throughout the winter. Click here to check tour availability.
Can I bring my child/children on the tour?
We don’t carry children under the age of five on our scheduled tours. You can ask us about the tours we recommend for younger children. And if your child is less than 1.35m tall, you should let us know in advance so we can provide them with a suitable booster seat.
Is there an age limit for your tours?
No. From five years’ young to over 100 years’ young, we take passengers of all ages. Get in touch If you wish to enquire about the physical demands of particular tours.
Do you offer concession prices?
Yes. Students, seniors over 60 and children (between 5 and 15 years old) receive a concession price, which varies on each tour.
Do I need a visa to go on a Rabbie’s tour?
This depends on your country of citizenship and where you’re visiting. You can find up-to-date and reliable information on the official tourism website of the country you’re visiting, or from their embassy or consulate. To find out whether you require a visa to travel within the United Kingdom (England, Scotland, Wales and Northern Ireland) see here. To determine whether you need a visa to visit the Republic of Ireland, see here. Visa applications take time, so organise this ahead of your departure date. Also remember to double check your passport’s expiry date.
Will my passport be checked between borders?
Passports aren’t checked when crossing between countries within the United Kingdom (England, Scotland, Wales and Northern Ireland). When you travel between Northern Ireland and the Republic of Ireland there’s also no need to check passports.
Do I need to bring my passport if I’m a British or European citizen?
British citizens aren’t required to carry their passport when travelling within the United Kingdom and the Republic of Ireland. British citizens will, however, need an official form of photo identification with them. EU citizens can travel within the United Kingdom and the Republic of Ireland using their National Identity Card.
How does the accommodation work?
Your tour excludes accommodation; but when you book, you can ask us to reserve local accommodation for you, or you can choose to reserve your own accommodation in the overnight locations.
I want Rabbie’s to book my accommodation, what happens now?
Once you've booked your tour, we'll reserve all your accommodation, and your driver will drop you off with your hosts. You’ll pay your accommodation hosts directly. Most accommodation hosts don’t accept credit cards, so be prepared to pay cash.
Due to availability, we may not be able to reserve your first choice of accommodation. When this happens, we’ll book your second choice, and If there are any further issues, we’ll contact you.
What if I want to change my accommodation booking with Rabbie’s?
Changes to accommodation cannot be guaranteed and are subject to availability. Changes made may be subject to an administration fee, and you may also be required to meet any extra costs incurred by us (and any costs or charges incurred or imposed by any of our suppliers) in making the requested change.
If I wish to book my own accommodation is there anything I need to know?
Once you've booked your accommodation, you’ll need to contact us at firstname.lastname@example.org with your accommodation details. Please, only reserve accommodation within the overnight towns that your tour stops in. And if you’re unsure, please check with us first.
Your driver will drop you off at your chosen accommodation as long as it’s relatively central.
What if I cancel my tour at short notice?
You may be liable for the cost of your first nights’ accommodation for each separate accommodation booked. If you cancel less than three days before departure, you may be liable for all your accommodation costs.
What are the accommodation types and what do they cost?
We try to reserve accommodation that’s no more than a 20-minute walk from the town centre. But during busy periods there can be a walk of up to 30 minutes.
We regularly check our accommodation suppliers to ensure they reach a certain standard. The prices below are for guidance only.
B&B (Bed and Breakfast) Standard
The toilet and showering facilities are shared with at least one other room in the house, and the price includes breakfast. If you're sharing, the cost is between £35 to £40 per person per night. If it's just for you, the cost is between £40 to £60 per night.
In Ireland, B&Bs will be between €35 and €42 per person per night. If it's just for you, the cost is between €50 and €65 per night.
The showering and toilet facilities are private, and breakfast is included in the price. Showering and toilet facilities will be for your private use and may be located inside or just outside your room. The expected cost for a room, based on two people sharing, will be between £45 to £55 per person per night.
The expected cost for a single room will be between £60 to £85 per night. Rooms with a view are limited and may be more expensive.
In Ireland, B&B's will be around €45 to €60 per person per night. If you're a solo traveler, the cost will be between €65 and €80 per night.
Hotels have a bar or restaurant and provide evening meals. Breakfast is included in the price. If you're sharing a room, the expected cost of a Hotel 3* is between £70 to £85 per person per night. And if you're staying in a hotel by yourself, it costs between £90 and £150 per night.
In Ireland, the cost of a Hotel 3* will be between €75 - €90 per person per night. And if, you're a solo traveler it will be between €90 and €130.
Shared Hotel 4* rooms cost £85 to £120 per person per night. Please be advised that 4* hotels aren’t available in some smaller rural areas of the Scottish Highlands and islands.
In Ireland, the cost of a Hotel 4* is around €100+ per person per night. And if you're staying in a hotel by yourself, it costs around €150+ per night.
A hostel consists of dormitory rooms with 4 to 16 bunk beds. Towels aren’t provided, but you can hire towels there. The bathroom facilities are a short distance from the dorm room. Kitchen facilities are equipped so you can make your own meals. The cost is between £19 to £27 per person per night.
Please note that SYHA hostels only offer same gender dorms. Some independent hostels will offer mixed rooms (males and females together). If you have a preference, please let us know at the time of booking.
In Ireland the cost is between €22 and €30 per person per night.
I have more accommodation questions, who can help me?
If you have any more questions about accommodation, feel free to call us on +44(0)131 226 3133, or email email@example.com.
What is guaranteed departure?
It’s simple: you book, you go. This means we’ll never cancel your tour because of a minimum numbers policy.
What are your cancellation policies?
We have a cancellation period of three days for one day tours, and 21 days for longer tours. If you cancel your trip before this period, we’ll give you a full refund minus a 10% admin charge. If you cancel inside this period, there is no refund.
Click here to view full terms and conditions.
What languages are your tours in?
All of our tours are conducted in clear spoken English.
Can I view my tour itinerary in a language other than English?
Yes. Some of our tour summaries are translated into French, Spanish, Italian and German on our website. You can change the language of our website by clicking the globe icon at the top of the page.
How do you cater for people with accessibility needs?
We aim to accommodate everyone. To read more information on how we do this, click here to go to our accessibility guide.
Should I take out travel insurance?
We always advise you to take out travel insurance.
What is ABTOT?
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Rabbie's Trail Burners Ltd and Rabbie's Solutions LLP and in the event of our insolvency, protection is provided for the following:
ABTOT cover for packages provides for a refund in the event you have not yet travelled or repatriation if you are on a trip. Please note that bookings made outside the EEA are only protected by ABTOT when purchased directly with Rabbie's Trail Burners Ltd or Rabbie's Solutions LLP.
ABTOT cover for LTAs extends only to the transport arrangements and your accommodation provider remains responsible for fulfilling your accommodation. ABTOT will provide for a refund of your transport costs in the event you have not yet travelled or repatriation if you are on a trip.
Please note that your booking is not protected under ABTOT if you have only purchased the transport through Rabbie's Trail Burners Ltd or Rabbie's Solutions LLP and have arranged accommodation yourselves.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you're a customer of an ABTOT protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here.
How much luggage can I take with me?
You’re restricted to 14kg (31lbs) of luggage per person. This should be one piece of luggage similar to an airline carry-on bag (approximately 55cm x 45cm x 25cm / 22in x 17in x 10in) and a small bag for onboard personal items.
We wish we could let you carry more, but this is a legal requirement in place for your safety. We can refuse to carry luggage over these limits, and there’s a possibility you may not be allowed onboard if you’ve not stored your excess baggage.
Do Rabbie’s provide luggage storage facilities for excess baggage?
Unfortunately, we do not have the facilities to store extra luggage for you. There are, however, several safe and secure luggage holding facilities close to our departure points. For more information; click here.
What should I wear?
We like to give you plenty of opportunities to go on nature walks, so we recommend you bring comfortable waterproofs and footwear for your tour. Check out our Essential Packing List blog for more ideas on what to bring for a tour with us. Furthermore, you should be prepared for every type of weather when you travel in the UK and Ireland. And to get an idea of what to expect, you can check the UK BBC website and the Irish Met Éireann website.
Do I need to bring my own lunch?
You don’t need to. We stop in small towns, villages, and rural eateries where you can choose whatever meal pleases both your taste buds and your budget.
What currency should I bring with me?
In the UK (Scotland, England, Wales and Northern Ireland), the Pound Sterling is the accepted currency. The Republic of Ireland accepts only Euros.
Will most places accept card payment?
Some businesses in the small towns and villages may only take cash or may not accept your card type. So, we advise you have cash on hand to avoid disappointment and inconvenience.
Do you offer hotel pickups?
Our tours start in historic city centres full of narrow streets and winding roads. So, to speed up your departure, we only pick up from our central meeting points. `
What’s more is this allows us to leave the city via the most direct route and reduce the pollution and carbon footprint of our tours.
Where do your tours leave from?
We have various departure points across Europe. Click on this link for more specific information.
When should I get to the departure point?
Arrive 15 minutes before your departure time. Due to waiting restrictions, our tours can’t wait for you if you’re late.
Please note: If you are departing from Rabbie’s Café in Edinburgh and wish to purchase food beforehand, please arrive a little earlier. The café can be very busy in the mornings.
What documentation should I bring with me to check in for my tour?
After you book a trip with us, we send you a corfirmation email. Please take an electronic version of this to your departure point.
Are there toilets at your departure points?
Most of our departure points are located at public transport stations which have toilets. If you want more information, please contact the station directly or contact us.
Is there parking close to the departure point?
We don’t recommend bringing a car to your departure point. We leave from historic destinations where it’s usually harder to find parking than just hopping on a bus.
What happens if I am late or miss my tour?
Our cancellation policy applies when you’re late for a tour.
How big are your mini-coaches?
Our mini-coaches comfortably seat 16 passengers.
Can I pre-book a specific seat?
You cannot pre-book a seat on the bus, because of logistical reasons.
Are their toilets on your mini-coach?
Unfortunately, we have no on-board toilet facilities, but your driver-guide will make regular comfort breaks.
Can I take food or drinks onto the mini-coach?
Hot drinks can be taken onto the mini-coaches as long as they’re secured with a lid. Drink bottles are also allowed. Cold food can be taken onto the bus but always check the rules for eating on board with your driver.
Is there free WiFi on your mini-coaches?
We don’t provide WiFi on our mini-coaches. This is a chance for you to disconnect, unwind and take in the scenery. But don’t worry, there’ll be plenty of opportunities for you to get your updates when you get back to your hotel.
Are there charging ports on your mini-coaches?
Yes, all our mini-coaches are equipped with USB charging points.
Do your driver-guides use microphones?
Yes, you can hear your driver-guide loud and clear from anywhere on the bus.
Our driver-guides like to take you off the beaten track so you can experience the remote locations many tour companies cannot access. So, naturally, you may not have mobile reception in some of the places you visit.
You don’t have to participate in all the activities or pay to enter all the sites visited on your tour. This means if you want to skip a castle and read your book by a mountain view, you can.
Will my driver-guide pick me up from my accommodation at the start of each day?
If you’ve reserved your accommodation through us, your driver-guide will pick you up each morning. Hotel pick-up is up to your driver-guide’s discretion if you’ve booked your own accommodation. A meeting point may be arranged if your accommodation is outside of the city or town centre.
Hotel pickups aren’t offered on the first day of your tour. You always begin your tour from the arranged departure point in your departure city.
Will there be places to eat within walking distance of my accommodation?
When booking your accommodation through Rabbie’s, we endeavour to offer central hotels, hostels and B&B’s within walking distance of a variety of places to eat.
Will I have much free time?
Because we travel in small groups, we’re quite flexible. If you’d like extra free time, simply ask your driver-guide. In the evenings, your time will usually be your own to do as you please.
Is my luggage secure when left on the mini-coach?
Yes. When your tour group and your driver-guide are away from the bus, your luggage will be securely locked inside. But we recommend you take valuables such as money, passport and cameras with you whenever you leave the bus.
We love to see what you’ve been up to on our tours! You can share photos of your adventures on Instagram by using the hashtag #rabbiestours. Not on Instagram? You can also upload your photos and experiences on our community page share.rabbies.com.
We always welcome feedback on our tours. You can contact us directly via phone +44(0) 131 226 3133 or email firstname.lastname@example.org if you wish to discuss your experience or suggest improvements. You can also leave a review on TripAdvisor or Google Reviews or fill in a survey we send to you after your tour.