FAQs

FAQs


  1. Do you offer hotel pickups?
  2. Where do your tours leave from?
  3. When should I get to the departure point?
  4. What happens if I am late or miss the tour?
  5. How much luggage can I bring?
  6. What are your cancellation policies?
  7. Can I pre-book a specific seat?
  8. Are there toilets on the bus?
  9. Do you take children on your tours?
  10. What should I wear?
  11. What will the weather be like?
  12. When are the tours?
  13. What is a guaranteed departure?
  14. What is the age range?
  15. How much time do I get off the bus?
  16. Do we need to bring our own lunch?
  17. How far in advance should we book?
  18. What about travel insurance?
  19. Is there parking close to the departure point?
  20. How do you cater for people with accessibility needs?
  21. Should I tip the driver-guide?
  22. What languages are your tours in?
  23. Accommodation

1. Do you offer hotel pickups?

The UK and Ireland’s historic city centres are full of narrow streets and winding roads. So, to speed up your departure, we only pick up from our central meeting points.

What’s more is leaving the city using the most direct route also reduces the pollution and carbon footprint of our tours.


2. Where do your tours leave from?


EDINBURGH

Until 1st April 2017, all our day tours and multi-day tours from Edinburgh depart from Rabbie's Café, Waterloo Place, EH1 3EG at the East end of Princes Street (beside Balmoral Hotel). For information about departures after April 2017 click here.

You can pick up your breakfast from the Rabbie's café, which opens from 7.30am and serves 100% Arabica coffee, a selection of fine teas, delicious breakfasts, sandwiches, soups, cakes, and a range of local produce.

Getting here is easy because the local bus service is excellent with frequent buses to the centre of town. Information on routes and timetables can be found at Lothian Buses.

Please note- tours return to Rabbie's Cafe close to the train station, taxis and local buses.


EDINBURGH CITY TOURS

All city tours from Edinburgh depart and return to Waverley Bridge, at end closest to Cockburn Street.


GLASGOW

All our scheduled tours departing from Glasgow leave from outside Parish Hall, 266 George Street (next to the City Chambers, between North Frederick Street and John Street), Glasgow, Scotland.

The local bus service is excellent with frequent buses to the centre of town. Information on routes and timetables can be found at First Group the local bus operator.

This is a pick-up point only, and there’s no booking office at this location. To book your tour please do it online, by email or by phone.


INVERNESS

All Inverness tours depart from the bus stop outside VisitScotland Information Centre, Castle Wynd, Inverness IV2 3BJ.


DUBLIN

All our tours depart from opposite the Kilkenny Shop, 6 Nassau St, Dublin.

This is a pick-up point only, and there’s no booking office at this location. To book your tour please do it online, by email or by phone.


LONDON

All our London departures leave from Stance 3, Greenline Coach Terminal, Bulleid Way, Victoria, SW1W 9SH. If coming on foot, access is through the building at 4 Fountain Square, 123-151 Buckingham Palace Road, London SW1W 9SH.

This is a pick-up point only, and there’s no booking office at this location. To book your tour please do it online, by email or by phone.


3. When should I get to the departure point?

Arrive 15 minutes before your departure time. Due to waiting restrictions our tours can’t wait for you if you’re late.


4. What happens if I am late or miss the tour?

If you’re late for your tour, our cancellation policy applies.


5. How much luggage can I bring?

Unless you’re told otherwise, you’re restricted to one medium sized suitcase/bag (maximum 15 kilos) and one carry-on bag of either a backpack or handbag per person.


6. What are your cancellation policies?

We have a cancellation period of three days for our one day tours, and 21 days for longer tours. Tours cancelled within in these periods will give a full refund minus a 10% admin charge.

If you're unable to give us this notice, please contact us as soon as possible to see if there's anything we can do.

Click here to view full terms and conditions.


7. Can I pre-book a specific seat?

Due to logistical reasons, you cannot pre-book a seat on the bus.


8. Are there toilets on the bus?

Unfortunately, we have no on-board toilet facilities, but your driver-guide will make regular comfort breaks.


9. Do you take children on your tours?

We regret we don’t carry children under the age of five on our scheduled tours.

You can ask us about the tours we recommend for younger children. And if your child is less than 1.35m tall, you should let us know in advance so we can provide them with a suitable booster seat.


10. What should I wear?

We like to give you plenty of opportunities to go on nature walks, so we recommend you bring comfy waterproofs and footwear for your tour.


11. What will the weather be like?

You should be prepared for every type of weather when you travel in the UK and Ireland. And to get an idea of what to expect you can check for the UK the BBC website and for Ireland the Met Éireann website.


12. When are the tours?

We operate tours all year round, however there are less choices and departures throughout the winter. Click here to check tour availability.


13. What is a guaranteed departure?

It’s simple: you book, you go. This means we’ll never cancel your tour because of a minimum numbers policy.


14. What is the age range?

From five years’ young to 100 years’ young, we take passengers of all ages.


15. How much time do I get off the bus?

We want you to enjoy Britain and Ireland. And we believe the best way to do this is to get you off the mini-coach and out exploring. So, we give you plenty of time to take photos, go walking, and explore ancient ruins.


16. Do we need to bring our own lunch?

You don’t need to. We stop in small towns, villages, and rural eateries where you can choose whatever meal pleases both your taste buds and your budget.


17. How far in advance should we book?

We accept reservations up to the day of departure. But to avoid disappointment, it’s best to book as far in advance as possible.


18. What about travel insurance?

We advise you take out travel insurance. You can click here for excellent rates.


19. Is there parking close to the departure point?

We don’t recommend bringing your car into the centre of our departure cities. Edinburgh and Glasgow have excellent bus services with Lothian Buses and First Bus Glasgow. In Dublin, you can travel around via Dublin Bus or the LUAS. For getting around London the Transport for London website is very useful. And is very easy to get around either by walking or using Stagecoach buses.


20. How do you cater for people with accessibility needs?

We aim to accommodate as many people as possible. To read more information on how we try to achieve this, click here to go to our accessibility guide.


21. Should I tip the driver-guide?

Let’s be honest, our driver-guides would never refuse a cheeky wee bonus. But it’s up to you, and the amount is entirely at your discretion.


22. What languages are your tours in?

Clear spoken English. We also have some of our tour summaries translated into French, Spanish, Italian, and German on our website. You can change the language of our website by clicking the globe icon at the top of the page.


23. Accommodation


How does the accommodation work?

Your tour excludes accommodation; but when you book, you can ask us to reserve local accommodation for you, or you can choose to reserve your own accommodation in the overnight locations.


I want Rabbie’s to book my accommodation, what happens now?

Once you've booked your tour, we'll reserve all your accommodation, and your driver will drop you off with your hosts. You’ll pay your accommodation hosts directly. Most accommodation hosts don’t accept credit cards, so be prepared to pay cash.

Due to availability, we may not be able to reserve your first choice of accommodation. When this happens, we’ll book your second choice, and If there are any further issues we’ll contact you.


What if I want to change my accommodation booking with Rabbie’s?

Changes to accommodation cannot be guaranteed and are subject to availability. A minimum amendment charge of £5.00 will apply, increasing to a maximum of £25.00 depending on the length of your tour.


I'll book my own accommodation, is there anything I need to do?

You can find a great selections of hotels at hotels.rabbies.com. Once you've booked your accommodation, you’ll need to contact us with your accommodation details. Please, only reserve accommodation within the overnight towns that your tour stops in. And if you’re unsure, please check with us first.

Your driver will drop you off at your chosen accommodation as long as it’s relatively central. And


What if I cancel my tour at short notice?

If you cancel less than three days before departure, you may be liable for the cost of your first nights’ accommodation. And occasionally you may be liable for all your accommodation costs.


What are the accommodation types and what do they cost?

We try to reserve accommodation that’s no more than a 20-minute walk from the town centre. But during busy periods there can be a walk of up to 30 minutes.

We regularly check our accommodation suppliers to ensure they reach a certain standard. The prices below are for guidance only.


B&B (Bed and Breakfast) Standard

The toilet and showering facilities are shared with at least one other rooms in the house, and the price includes breakfast. The cost is between £30.00 to £35.00 per person per night. A single standard is between £35.00 to £60.00 per night.


B&B Ensuite

The showering and toilet facilities are private, and breakfast is included in the price. The expected cost for a room, based on two people sharing, will be between £40.00 to £50.00 per person per night.

The expected cost for a single room will be between *£55.00 to £65.00 per night. If you travel during a busy period, you can expect to pay up to *£75 to £80 per night. Rooms with a view are limited and may be more expensive.

In Ireland B&B's will be around €45 to €55 per person per night.


Hotels

Hotels have a bar or restaurant and provide evening meals. Breakfast is included in the price. The expected cost of Hotel 3* is between £65.00 to £85.00 per person per night. Hotel 4* is approximately £75.00 to £120.00 per person per night. Please be advised that 4* hotels aren’t available in some smaller rural areas of the Scottish Highlands and islands.

In Ireland, Hotels are around €55 to €65 per person per night.


Hostels

A hostel consists of dormitory rooms with 4 to 16 bunk beds. Towels aren’t provided, but you can hire towels there. The bathroom facilities are a short distance from the dorm room. Kitchen facilities are equipped so you can make your own meals. The cost is between £15.00 to £25.00 per person per night.

Please note that SYHA hostels only offer same gender dorms. Some independent hostels will offer mixed rooms (males and females together). If you have a preference, please let us know at the time of booking.


I have more accommodation questions, who can help me?

If you have any more questions about accommodation, feel free to call us on +44(0)131 226 3133, or email rooms@rabbies.com.



Scottish Tourist Board 5 Stars Scottish Thistle Awards Winner 2015/2016 Green Tourism Award