FAQs

Frequently Asked Questions

Where are we? When will we stop for lunch? What’s that great big cow with horns doing in the middle of the road?

Travelling to new places can prompt many questions. So, we’ve created this list of FAQs to help you out.

If you can’t find the answer you’re looking for, you can contact our friendly team here.


Before You Go

How to book your tour

Where can I book my tour?

You can book a Rabbie’s tour online, over the phone, via tours@rabbies.com, at one of our locations in Edinburgh, and in various Tourist Information Centres and hotels.

How far in advance should I book?

We accept reservations up to the day of departure on most of our tours. But they sell out fast, so it’s best to book as far in advance as possible.

Do I need to pay all at once?

We have flexible payment options on our Europe tours* to help you budget for your dream holiday.

If you book more than three months before your tour departs, you can reserve your trip with a deposit of 10% or more. The full payment is required three months before your departure.

If your travel plans change after reserving your trip or you want to discuss more payment options, please contact tours@rabbies.com and we'll find the solution that works for you.

* All our tours that visit France, Spain, Portugal, Italy and Switzerland

What’s the maximum number of people I can book the tour for?

Eight is the maximum number of people you can book a tour for. If you want to travel in a larger group, please have a look at our private tours section for further information and suggestions.

Are tours available all year round?

We operate tours all year round, however there are less choices and departures throughout the winter. Click here to check tour availability.

Traveller age range & concessions

Can I bring my child/children on the tour?

We don’t carry children under the age of five on our scheduled tours. Children under 18 need to be accompanied by an adult. You can ask us about the tours we recommend for younger children. And if your child is less than 1.35m tall, you should let us know in advance so we can provide them with a suitable booster seat.

Is there an age limit for your tours?

No. From five years’ young to over 100 years’ young, we take passengers of all ages. Get in touch If you wish to enquire about the physical demands of particular tours.

Do you offer concession prices?

Yes. On our UK & Ireland tours; students, seniors over 60 and children (between five and 15 years old) receive a concession price, which varies on each trip. On our Europe tours, children between five and 15 receive a 10% discount.

Visas

Do I need a visa to go on a Rabbie’s tour?

This depends on your country of citizenship and where you’re visiting. You can find up-to-date and reliable information on the official tourism website of the country you’re visiting, or from their embassy or consulate. To find out whether you require a visa to travel within the United Kingdom (England, Scotland, Wales and Northern Ireland) see here. To determine whether you need a visa to visit the Republic of Ireland, see here. And to find out about visas to Europe, see here Visa applications take time, so organise this ahead of your departure date. Also remember to double check your passport’s expiry date.

Will my passport be checked between borders?

Passports aren’t checked when crossing between countries within the United Kingdom and Europe.

Accommodation

UK & IRELAND TOURS

How does the accommodation work?

Your tour excludes accommodation; but when you book, you can ask us to reserve local accommodation for you, or you can choose to reserve your own accommodation in the overnight locations.

I want Rabbie’s to book my accommodation, what happens now?

Once you've booked your tour, we'll reserve all your accommodation, and your driver will drop you off with your hosts. You’ll pay your accommodation hosts directly. Most accommodation hosts don’t accept credit cards, so be prepared to pay cash.

Due to availability, we may not be able to reserve your first choice of accommodation. When this happens, we’ll book your second choice, and If there are any further issues, we’ll contact you.

What if I want to change my accommodation booking with Rabbie’s?

Plans can change, so we let you alter your accommodation choices for free within the first 48 hours of booking. After this time, amendments aren't guaranteed and carry a surcharge. Please contact rooms@rabbies.com if you have any questions.

If I wish to book my own accommodation is there anything I need to know?

Once you've booked your accommodation, you’ll need to contact us at rooms@rabbies.com with your accommodation details. Please, only reserve accommodation within the overnight towns that your tour stops in. And if you’re unsure, please check with us first.

Your driver will drop you off at your chosen accommodation as long as it’s relatively central.

What if I cancel my tour at short notice?

You may be liable for the cost of your first nights’ accommodation for each separate accommodation booked. If you cancel less than three days before departure, you may be liable for all your accommodation costs.

What are the accommodation types and what do they cost?

We try to reserve accommodation that’s no more than a 20-minute walk from the town centre. But during busy periods there can be a walk of up to 30 minutes.

We regularly check our accommodation suppliers to ensure they reach a certain standard. The prices below are for guidance only.

B&B (Bed and Breakfast) Standard

The toilet and showering facilities are shared with at least one other room in the house, and the price includes breakfast. If you're sharing, the cost is between £35 to £40 per person per night. If it's just for you, the cost is between £40 to £60 per night.

In Ireland, B&Bs will be between €35 and €42 per person per night. If it's just for you, the cost is between €50 and €65 per night.

B&B Ensuite

The showering and toilet facilities are private, and breakfast is included in the price. Showering and toilet facilities will be for your private use and may be located inside or just outside your room. The expected cost for a room, based on two people sharing, will be between £45 to £60 per person per night.

The expected cost for a single room will be between £60 to £85 per night. Rooms with a view are limited and may be more expensive.

In Ireland, B&B's will be around €45 to €60 per person per night. If you're a solo traveler, the cost will be between €65 and €80 per night.

Hotels

Hotels have a bar or restaurant and provide evening meals. Breakfast is included in the price. If you're sharing a room, the expected cost of a Hotel 3* is between £70 to £85 per person per night. And if you're staying in a hotel by yourself, it costs between £90 and £150 per night.

In Ireland, the cost of a Hotel 3* will be between €75 - €90 per person per night. And if, you're a solo traveler it will be between €90 and €130.

Shared Hotel 4* rooms cost £85 to £150 per person per night. Please be advised that 4* hotels aren’t available in some smaller rural areas of the Scottish Highlands and islands.

In Ireland, the cost of a Hotel 4* is around €100+ per person per night. And if you're staying in a hotel by yourself, it costs around €150+ per night.

Hostels

A hostel consists of dormitory rooms with 4 to 16 bunk beds. Towels aren’t provided, but you can hire towels there. The bathroom facilities are a short distance from the dorm room. Kitchen facilities are equipped so you can make your own meals. The cost is between £19 to £27 per person per night.

Please note that SYHA hostels only offer same gender dorms. Some independent hostels will offer mixed rooms (males and females together). If you have a preference, please let us know at the time of booking.

In Ireland the cost is between €22 and €30 per person per night.


EUROPE TOURS

How does the accommodation work?

A good night’s sleep is needed for a good day of travel.

So we’ve hand-picked three and four star hotels in remote coastal villages, bustling towns, and mountain valleys.

Your accommodation is included in the tour price; and when you book your trip, you can choose whether you want double rooms, twin rooms, or single rooms.

How does the accommodation pricing work?

The prices on our website is for all your tour's accommodation and for the tour itself. The figure is based on shared accommodation. When you're booking your tour and select a single room, there will be an additional cost added to the price.

I have more accommodation questions, who can help me?

If you have any more questions about accommodation, feel free to call us on +44(0)131 226 3133, or email rooms@rabbies.com.

Cancellation policies

What is guaranteed departure?

It’s simple: you book, you go. This means we’ll never cancel your tour because of a minimum numbers policy.

What are your cancellation policies?

For our UK & Ireland tours, we have a cancellation period of three days for one day tours, and 21 days for longer tours. If you cancel your trip before this period, we’ll give you a full refund minus a 10% admin charge. If you cancel inside this period, there is no refund.

For our Europe tours, we have a cancellation period of 42 days. If cancelled outside this period, we'll give you a full refund minus a 10% admin charge. If you cancel inside this period, you will be liable for all the cost of the tour package.

Click here to view full terms and conditions.

Tour language

What languages are your tours in?

All of our tours are conducted in clear spoken English.

Can I view my tour itinerary in a language other than English?

Yes. Some of our tour summaries are translated into French, Spanish, Italian and German on our website. You can change the language of our website by clicking the globe icon at the top of the page.

Accessibility

How do you cater for people with accessibility needs?

We aim to accommodate everyone. To read more information on how we do this, click here to go to our accessibility guide.

Travel insurance

Should I take out travel insurance?

We always advise you to take out travel insurance.

What is ABTOT?

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Rabbie's Trail Burners Ltd and Rabbie's Solutions LLP and in the event of our insolvency, protection is provided for the following:

  • non-flight packages;
  • flight inclusive packages that commence outside of the EEA, which are sold to customers outside of the EEA; and
  • Linked Travel Arrangements (LTAs) where you have requested that we facilitate the booking of accommodation for you after booking your transport through us.

ABTOT cover for packages provides for a refund in the event you have not yet travelled or repatriation if you are on a trip. Please note that bookings made outside the EEA are only protected by ABTOT when purchased directly with Rabbie's Trail Burners Ltd or Rabbie's Solutions LLP.

ABTOT cover for LTAs extends only to the transport arrangements and your accommodation provider remains responsible for fulfilling your accommodation. ABTOT will provide for a refund of your transport costs in the event you have not yet travelled or repatriation if you are on a trip.

Please note that your booking is not protected under ABTOT if you have only purchased the transport through Rabbie's Trail Burners Ltd or Rabbie's Solutions LLP and have arranged accommodation yourselves.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you're a customer of an ABTOT protected travel company.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here.

What is TOPP?

You're protected by TOPP for our tours in Ireland when you chose to let us reserve your accommodation on a multi-day tour. This means you can claim back anything you've paid us if we become bankrupt. Read our terms and conditions for more information.

Luggage and packing advice

How much luggage can I take with me?

You’re restricted to 14kg (31lbs) of luggage per person on our UK & Ireland tours. This should be one piece of luggage similar to an airline carry-on bag (approximately 55cm x 45cm x 25cm / 22in x 17in x 10in) and a small bag for onboard personal items.

On our Europe tours, you're allowed up to 20kg (44lbs). This may consist of a small bag for onboard personal items and a larger suitcase or rucksack.

We wish we could let you carry more, but this is a legal requirement in place for your safety. We can refuse to carry luggage over these limits, and there’s a possibility you may not be allowed onboard if you’ve not stored your excess baggage.

Do Rabbie’s provide luggage storage facilities for excess baggage?

Unfortunately, we do not have the facilities to store extra luggage for you. There are, however, several safe and secure luggage holding facilities close to our departure points. For more information; click here.

What should I wear?

We like to give you plenty of opportunities to go on nature walks, so we recommend you bring comfortable waterproofs and footwear for your tour. Check out our Essential Packing List for more ideas on what to bring for a tour with us.

Do I need to bring my own lunch?

You don’t need to. We stop in small towns, villages, and rural eateries where you can choose whatever meal pleases both your taste buds and your budget.

What currency should I bring with me?

In the UK (Scotland, England, Wales and Northern Ireland), the Pound Sterling is the currency. The Republic of Ireland, France, Spain, Italy, and Portugal accepts Euros. Switzerland uses the Swiss Franc.

Will most places accept card payment?

Some businesses in the small towns and villages may only take cash or not accept your card type. So, we advise you have cash on hand to avoid disappointment and inconvenience.

Boarding your tour

Do you offer hotel pickups?

We only pick up from the departure point stated on your confirmation email. `

This allows us to leave the city via the most direct route and reduce the pollution and carbon footprint of our tours.

Where do your tours leave from?

We have various departure points across Europe. Click on this link for more specific information.

When should I get to the departure point?

Arrive 15 minutes before your departure time. Due to waiting restrictions, our tours can’t wait for you if you’re late.

What documentation should I bring with me to check in for my tour?

After you book a trip with us, we send you a corfirmation email. Please take an electronic version of this to your departure point.

Are there toilets at your departure points?

Most of our departure points are located at public transport stations and hotels which have toilets. If you want more information, please contact the station directly or contact us.

Is there parking close to the departure point?

We don’t recommend bringing a car to your departure point. Trust us, it’s usually harder to find parking spaces than just hopping on a bus.

What happens if I am late or miss my tour?

Our cancellation policy applies when you’re late for a tour.

Information on our mini-coaches

How big are your mini-coaches?

Our mini-coaches comfortably seat 16 passengers.

Can I pre-book a specific seat?

You cannot pre-book a seat on the bus because of logistical reasons.

Are their toilets on your mini-coach?

Unfortunately, we have no on-board toilet facilities, but your driver-guide will make regular comfort breaks.

Can I take food or drinks onto the mini-coach?

Hot drinks can be taken onto the mini-coaches as long as they’re secured with a lid. Drink bottles are also allowed. Cold food can be taken onto the bus but always check the rules for eating on board with your driver.

Is there free WiFi on your mini-coaches?

We don’t provide WiFi on our mini-coaches. This is a chance for you to disconnect, unwind and take in the scenery. But don’t worry, there’ll be plenty of opportunities for you to get your updates when you get to your hotel.

Are there charging ports on your mini-coaches?

Yes, all our mini-coaches are equipped with USB charging points.

Do your driver-guides use microphones?

Yes, you can hear your driver-guide loud and clear from anywhere on the bus.


During your tour

How much time will I have off the bus?

We believe the best way to enjoy your trip is to get you off the mini-coach and out exploring. So, we give you plenty of time to take photos, go walking, and explore ancient ruins.

Will I have mobile reception everywhere I go on my tour?

Our driver-guides like to take you off the beaten track so you can experience the remote locations many tour companies cannot access. So, naturally, you may not have mobile reception in some of the places you visit.

Are entry expenses included in my tour price?

No. You pay for access into sites such as castles and museums as you arrive. Most of these locations accept both cash and card. Many of the places we take you to also offer a discount for Rabbie’s travellers.

Can I opt out of activities or visiting certain sites?

You don’t have to participate in all the activities or pay to enter all the sites visited on your tour. This means if you want to skip a castle and read your book by a mountain view, you can.

Multi-day tours

Will my driver-guide pick me up from my accommodation at the start of each day?

If you’ve reserved your accommodation through us, your driver-guide will pick you up each morning. Hotel pick-up is up to your driver-guide’s discretion if you’ve booked your own accommodation. A meeting point may be arranged if your accommodation is outside of the city or town centre.

Hotel pickups aren’t offered on the first day of your tour. You always begin your tour from the arranged departure point in your departure city.

Will there be places to eat within walking distance of my accommodation?

When booking your accommodation through Rabbie’s, we endeavour to offer central hotels, hostels and B&B’s within walking distance of a variety of places to eat.

Will I have much free time?

Because we travel in small groups, we’re quite flexible. If you’d like extra free time, simply ask your driver-guide. In the evenings, your time will usually be your own to do as you please.

Is my luggage secure when left on the mini-coach?

Yes. When your tour group and your driver-guide are away from the bus, your luggage will be securely locked inside. But we recommend you take valuables such as money, passport and cameras with you whenever you leave the bus.

What are the guides like?

Some of them love to tell the ancient myths as if they lived it themselves, others know the rock types and age of every mountain, and every one of them wants to make you love their country as much as they do. They keep you entertained on the journey with music and stories and give you plenty of free time to explore the beautiful locations your own way.


After your tour

Should I tip the driver-guide?

Let’s be honest, our driver-guides would never refuse a cheeky wee bonus. But it’s up to you, and the amount is entirely at your discretion.

Where can I share photos of my trip?

We love to see what you’ve been up to on our tours! You can share photos of your adventures on Instagram by using the hashtag #rabbiestours. Not on Instagram? You can also upload your photos and experiences on our community page share.rabbies.com.

How can I provide feedback?

We always welcome feedback on our tours. You can contact us directly via phone +44(0) 131 226 3133 or email feedback@rabbies.com if you wish to discuss your experience or suggest improvements. You can also leave a review on TripAdvisor or Google Reviews or fill in a survey we send to you after your tour.


BTA_2018.png Green Tourism Award Scottish Thistle Awards Winner 2015/2016 TC_2018_WHITE_LL_R-112x105.png queens-award.png Scottish Tourist Board 5 Stars
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