For luggage & luggage storage questions, visit our luggage guide where you will find useful information such as luggage allowance and links to storage providers.

Contact us

To speak to a member of our Customer Care team via live chat, click the blue chat icon in the bottom left-hand corner of the website. This is available during our normal opening hours. Outside of these time the icon will not appear.

You can send us a message via our contact form.

For time sensitive queries, you can call our UK-based Customer Care team on +44 (0) 131 226 3133

Our opening hours are:

Monday to Sunday, 7am to 6pm GMT / BST

Support when you’re on tour

We hope you have an wonderful tour. If you need help while you're away, the quickest way to get support is by contacting your driver guide.

You can also call us on +44 (0) 131 226 3133 – charges may apply based on your phone provider.

Our opening hours are:

Monday to Sunday, 7am to 6pm GMT / BST

Book a tour over the phone

Whether it’s a family group, couple or something just for you, our Sales team is here to help book your tour over the phone.

You can call us on +44 (0) 131 226 3133

Our Sales team is available:

Monday to Sunday, 7am to 6pm GMT / BST

Private Tours

If you are interested in arranging a private experience or tailoring of our tours to suit your needs, visit our Private Tours page to find out what we offer.

You can contact our Private Tours team directly here.

Feedback & Complaints

We're sorry to hear you'd like to make a complaint. Please share the details with us using our contact form – we'll do our best to put things right. Please select "Feedback, complaints and grievance" from the drop down.