Supplier Terms and Conditions

On the road since 1993

Supplier Terms and Conditions

Agreed Terms

1. DEFINITIONS & INTERPRETATIONS

1.1 Definitions:

"Agreement" means these agreed terms.
“Supplier” means the individual or the firm responsible for the supply of the goods and services.
“Company” means any subsidiary of Rabbie’s and its employees, including Rabbie’s Trail Burners Ltd; Rabbie’s (Ireland) Ltd and; Rabbie’s Experiences Ltd.
“Parties” means both the Supplier and the Company as applicable
“Charges” means the charges payable by the Company for the supply of the Services by the Supplier as agreed by the Supplier in writing or otherwise
“Customer” means the person(s) using the Supplier Services, whether or not they are customers of the Company;
“Service(s)” the services to be provided by the Supplier pursuant to the Agreement, as agreed by the Supplier in writing or otherwise.
“Product(s)” the products to be provided by the Supplier pursuant to the Agreement, as agreed by the Supplier in writing or otherwise.
“Writing” shall include emails.

1.2 References to any person(s) shall include bodies corporate and unincorporate, associations, firms and partnerships. Words denoting the singular shall include the plural, words denoting any gender shall include any other gender and references to clauses, sub-clauses, are, unless otherwise stated, to clauses and sub-clauses of this Agreement.

2. GENERAL

2.1 This Agreement will commence on acceptance of a booking or order from the Company, or on the Commencement Date, if one has been agreed between both Parties. The agreement will continue in full effect until terminated in writing by either party, as described in condition 19 of this Agreement.

2.2 The Supplier confirms that any Products or Services shall be provided directly by the Supplier and/or their employees. Third party sub-contractors may be appointed with consent from the Company.

Where the Supplier appoints or uses a sub-contractor or other supplier in the provision of the Services, the Supplier shall not be relieved of their obligations under this Agreement and shall be responsible for the acts and omissions of any sub-contractor howsoever arising.

2.3 Any changes to the terms of this Agreement must be made with the prior written consent of both Parties, and will come into effect from the date specified in the written consent.

3. LEGAL COMPLIANCE

3.1 The Supplier agrees to comply with all applicable laws, rules, regulations, statutory requirements and codes of practice in providing the Services and ensure that its employees, agents, sub-contractors, and suppliers comply with these requirements.

3.2 The Supplier will ensure that all facilities are in good working order, regularly maintained and safe for occupation and use.

4. DESCRIPTIONS

4.1 The Supplier agrees to provide the Products or Services that meet the quality, standards and specifications as agreed with the Company in writing and/or as represented in descriptions provided by the Supplier.

5. PRICING AND PAYMENT

5.1 The pricing for the Products or Services provided by the Supplier shall be agreed upon in writing in advance with the Company and shall be detailed in the ‘Supplier Specific Terms’

5.2 The Supplier accepts that payment may be made either by the Customer directly, or by the Company, as agreed in writing at the time of booking.

5.3 Where it is agreed that the Customer will pay the Supplier directly, the Supplier shall take responsibility for collecting full payment directly from the Customer, and the Company shall have no liability for the charges.

5.4 Where the Company is responsible for payment to the Supplier:

The Supplier agrees not to disclose, show, or discuss the agreed rate with the Customer.
The Company shall make payment within 30 days of receiving the invoice, unless otherwise agreed in writing and detailed in the ‘Supplier Specific Terms'. Prompt payment is contingent upon the invoice including essential details such as the Customer name, booking number, arrival date, and agreed rates.

6. CHANGES TO SERVICES

6.1 The Supplier shall immediately notify the Company in writing of any alteration, suspension, deficiency, failure, or other change of any nature affecting the facilities, Product, or Service that may negatively affect the Customer.

6.2 If the alteration, suspension, deficiency, failure, or other change is due to the Supplier's actions or negligence,

The Supplier shall take responsibility to swiftly remedy the problem. This may involve either restoring the Services to those originally contracted or using their best judgment to secure a suitable and convenient alternative for the Customer that meets or exceeds the original standards.
The Supplier shall indemnify the Company for any costs, losses, or damages incurred as a result of the disruption. This includes, but is not limited to, any additional expenses the Company may incur in securing an alternative Product or Service.

6.3 If the changes are beyond the control of the Supplier, e.g. due to third party failures or force majeure events, the Supplier shall work with the Company to mitigate costs and any additional charges will be covered by the Company.

7. CANCELLATIONS

7.1 In the event that the Supplier must cancel a booking or Service, the Supplier must provide the Company with reasonable notice, specifying the reasons for cancellation. For the purposes of this agreement, "reasonable notice" is defined as follows, unless otherwise outlined in the Supplier Specific Terms:

Minor services (e.g. Entrance tickets), a minimum of 7 business days’ notice
For essential services (e.g. Transport, accommodation etc), a minimum of 35 business days' notice.

7.2 If the Supplier is unable to provide the specified notice due to circumstances beyond their control, such as third-party failures or force majeure events, they shall notify the Company immediately upon becoming aware of the issue. In such cases, the Supplier shall take all reasonable steps to mitigate the impact of the cancellation and work with the Company to find a suitable alternative.

7.3 In the event that the Supplier wishes to cancel an allocation for multiple bookings, orders or services, this would be considered Termination of the agreement (see condition 20).

7.4 The Company may release or cancel the Products or Services, or any part thereof, by providing written notice to the Supplier. The Company shall not incur any penalty, charge, or liability, provided cancellation is notified on or before any agreed release date(s) or, in accordance with the Supplier’s standard terms and conditions if no fixed agreement exists.

7.5 The Supplier may charge a cancellation fee if the Company cancels Products or Services outside of any agreed release date(s) or, standard cancellation policy, if no fixed agreement exists.

The Supplier agrees to make reasonable efforts to resell any cancelled Products or Services and where successful, will agree to waive or reduce the cancellation fee that would otherwise be payable by the Company.

7.6 In the event that a Customer cancels their booking with the Supplier directly, or the Customer does not show-up, the Supplier shall promptly notify the Company.

8. CONFIDENTIALITY

8.1 Each Party agrees to keep secret all confidential Information learned or disclosed under this Agreement and not to disclose it to any third party without prior written consent, except to legal and professional advisors.

8.2 Neither Party shall do anything which causes or is likely to cause damage to and prejudice the other parties good name, commercial interests and/or reputation.

9. COMPLAINTS

9.1 The Supplier shall aim to remedy any dissatisfaction or complaints made by the Customer with regards to the Product or Service, without cost to the Company, and promptly notify the Company of any such complaints.

9.2 The Company shall promptly notify the Supplier of any complaints received In respect of the Supplier and the Products or Services supplied. The Supplier shall provide all reasonable assistance to enable the Company to resolve the complaint.

10. INDEMNITY

10.1 For the purposes of this clause 10, “Supplier Party” shall mean each of the following:

The Supplier, its sub-contractors, employees, staff, guides, contractors, and agents;
Any other third parties involved in delivering the Travel Services or any ancillary services;
Any other users of the Services.

10.2 The parties agree that the indemnity contained within this clause 9 shall expressly cover the actions and omissions of each Supplier Party irrespective as to whether the Supplier itself was at fault or in breach of its obligations under this Agreement or any applicable governing laws, standards or regulations.

10.3 Without prejudice to any other provision in this Agreement, the Supplier hereby agrees to indemnify the Company for the full amount of all damages, expenses, losses, compensation, demands, actions, liabilities, fines costs (including legal costs) and/or any other sum of whatever nature which, for any reason whatsoever, the Company incurs or pays to any Customers, employees, agents and/or representatives and/or any third party (including own legal costs) or authority (whether pursuant to any Court Order or by way of any settlement which the Company, acting reasonably in all the circumstances including the costs, risks and time involved in fighting any claim, agrees to pay or otherwise), as a result directly or indirectly in whole or part of:

Any breach of any nature whatsoever by any Supplier Party of their obligations expressed or implied under this Agreement (including Schedule 1 and all applicable Contract Template(s)) and/or any act(s) and/or default(s) of a Supplier Party and/or any person(s) provided or used (directly or indirectly) by a Supplier Party;
Any failure of a Supplier Party to reach the standard agreed with the Company or otherwise required by law to include by way of example and by no way of limitation, any failures or deficiency in the standard or quality of the property/services provided, absence or alteration of any facilities or services or lack of cleanliness, hygiene or safety for any reason for any period;
Any claim received by the Company which relates to the Services or other services delivered by a Supplier Party or otherwise relates to the acts or omissions of a Supplier Party.

10.4 This indemnity shall survive the termination or expiry of this Agreement for any reason.

11. INSURANCE

11.1 The Supplier must maintain comprehensive insurance coverage throughout the term of this Agreement, to cover all risks related to or arising from the performance of this Agreement and delivery of the agreed Products or Services. This includes, but is not limited to:

Damage to or destruction of any products, or any facilities, equipment, or resources necessary for the provision of the Services, by any cause.
all third party risks including cover for death, personal injury and illness (including legal costs) of Customers and employees, agents and representatives arising, directly or indirectly, from any act(s) and/or default(s) of the Supplier and/or any person(s) provided or used (directly or indirectly) by the Supplier (including employees, agents, suppliers and sub-contractors of the Supplier) and/or any use of the Services, in a sum which would be appropriate if any and all proceedings in relation to any third party claim were brought within the United Kingdom; and
The full amount of all sums which may become payable under clause 10.

12. FORCE MAJEURE

12.1 For the purposes of this Agreement, "force majeure" shall mean unavoidable and extraordinary circumstances beyond the control of the party seeking to rely on them including, without limitation:

acts of God, flood, drought, earthquake or other natural disaster;
epidemics, pandemics, significant risks to human health such as the outbreak of serious disease at the travel destination that causes any of the Services to be unavailable by way of closure ordered by the local government or public authority;
terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations, nuclear, chemical or biological contamination or sonic boom;
any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition;
collapse of buildings, fire, explosion or accident; and
any labour or trade dispute, strikes, industrial action or lockouts (other than in each case by the party seeking to rely on this clause, or companies in the same group as that party).
Advice from the Foreign Office to avoid or leave a particular country may also constitute a Force Majeure Event.

12.2 If either Party is affected by Force Majeure, it shall promptly notify the other Party in writing of the matters constituting the Force Majeure, and shall keep that Party fully informed of their continuance and of any relevant change of circumstances whilst such Force Majeure continues.

12.3 If either party is prevented, hindered or delayed from performing any of its duties or obligations due to a Force Majeure Event, that party shall be excused from the performance of any such duties or obligations for the period during which such condition exists.

12.4 Where the Supplier is unable to supply the Product or Services due to a Force Majeure Event, the Supplier agrees to refund all monies received in relation to the affected booking(s), Services or Products, to either the Company or Customer as applicable.

12.5 While a Force Majeure event continues:

The Company shall be entitled to withhold any payments and/or defer the date of payment due to the Supplier
Both Parties shall be entitled to cancel any Services or Products and/or terminate this Agreement with immediate effect without incurring any penalty, charge or liability.

13. JURISDICTION AND SEVERABILITY

13.1 This Agreement shall be construed, and any dispute between parties determined, under the laws of Scotland.  Disputes shall be subject to the exclusive jurisdiction of the Courts of Scotland.

13.2 If any provision in this Agreement should be held illegal or unenforceable by a Court having jurisdiction, such provision shall be modified to the extent necessary to render it enforceable without losing its intent, or severed from this Agreement if no such modification is possible, and other provisions of this Agreement shall remain in full force and effect. 

14. DATA PROTECTION

14.1 The Parties agree to comply with GDPR rules that are applicable and the Data Processing Clauses at Schedule 1 of this Agreement, which is hereby incorporated into this Agreement.

15. INTELLECTUAL PROPERTY RIGHTS

15.1 Each party confirms that it owns all intellectual property rights of, or otherwise has the legal right to use, all information and material it supplies to the other party for the purposes of this Agreement (including, for the avoidance of doubt and without limitation, all names, logos, text, photographs, videos, and images of any nature).

15.2 Each party shall be licensed to use the other party’s logos, trademarks, and descriptions of the services in connection with the services and for the duration of this Agreement.

15.3 Each party agrees to indemnify and keep the other party indemnified against all liabilities, claims, expenses, costs (including full legal costs), damages, losses, and any other sums of any nature that the other party incurs or suffers as a result of any claim, objection, or issue arising from any information or material supplied by or on behalf of the indemnifying party.

16. VARIATION

16.1 No variation of this Agreement shall be effective unless agreed in writing by both Parties.

17. PARTNERSHIP

17.1 This agreement shall not operate so as to create a partnership or joint venture of any kind between the parties. Nothing contained in this Agreement shall be so construed as to constitute either party to be the agent of the other. Neither party shall have any authority to make any commitments on the other party’s behalf.

18. AGREEMENT

18.1 Each party confirms that their decision to enter into this Agreement is based solely on what is explicitly stated in the Agreement and not on any other statements or promises made by the other party, that are not included in the Agreement.

18.2 Nothing in this Agreement shall limit or exclude either party’s liability for fraud or fraudulent misrepresentation.

19. TERMINATION

19.1 Either party may terminate this Agreement without penalty as follows:

With immediate effect if the other Party commits a material breach of the Agreement and fails to remedy the breach within 14 days of receiving written notice from the Party not in breach, specifying and requiring the breach to be remedied.
With immediate effect due to either party entering into insolvency, liquidation, bankruptcy, administration, receivership, or similar proceedings.
With immediate effect if the performance of this Agreement becomes impossible or commercially impracticable due to circumstances beyond the control of the parties, including but not limited to acts of God, war, terrorism, strikes, natural disasters, governmental regulations, or other events constituting force majeure.
On either party giving reasonable notice of termination of the agreement in writing, specifying the reasons for termination. For the purposes of this agreement, "reasonable notice" is defined as follows:
- Minor Services (e.g. Entrance ticket allocations etc.), a minimum of 35 business days’ notice
- For essential services (e.g. Transport, accommodation allocations etc.), a minimum of 35 business days' notice.

19.2 Unless in pursuant to condition 19.1 b) or c), or where both Parties are otherwise agreed, the termination shall not affect bookings made before the effective date of termination, regardless of whether the bookings are scheduled to commence after the effective date of termination.

19.3 In the event of termination, the rights and obligations of the parties under this Agreement in respect of such bookings shall survive termination and remain enforceable

Data Processing Agreement

SCHEDULE 1

DATA PROCESSING CLAUSES

1. DEFINITIONS

1.1 “EEA” means European Economic Area. 

1.2 “UK GDPR” means all applicable data protection and privacy legislation in force from time to time in the UK including without limitation the UK GDPR; the Data Protection Act 2018 (and regulations made thereunder) (DPA 2018); the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended. 

1.3 “EU GDPR” means the General Data Protection Regulation ((EU) 2016/679to the extent the EU GDPR applies, the law of the European Union or any member state of the European Union to which the Supplier or Company is subject, which relates to the protection of Personal Data. 

2. GENERAL

2.1 Both parties will comply with all applicable requirements of the Data Protection Legislation. This Schedule 1 is in addition to, and does not relieve, remove or replace, a party's obligations under the Data Protection Legislation. 

2.2 The parties acknowledge that for the purposes of the Data Protection Legislation, the Company is the Data Controller and the Supplier is the Data Processor (where Data Controller and Data Processor have the meanings as defined in the Data Protection Legislation). Annex 1 sets out the scope, nature and purpose of processing by the Supplier, the duration of the processing and the types of Personal Data and categories of Data Subject (where Personal Data and Data Subject have the meanings as defined in the Data Protection Legislation). 

2.3 The Supplier shall, in relation to any Personal Data processed in connection with the performance by the Supplier of its obligations under the Agreement, process that Personal Data only for the purposes of providing the Services and complying with its obligations under the Agreement. 

3. SUB-PROCESSORS

3.1 The Supplier shall not permit any processing of Personal Data by any agent or subcontractor or other third party (“Sub-Processor”) without the prior written authorisation of the Company. 

3.2 In the event the Company gives authorisation to the Supplier for the appointment of a Sub-Processor in accordance with clause 2.1, such authorisation will always be contingent on and subject to the Supplier entering into a written agreement with the Sub-Processor incorporating terms which are substantially similar to those set out in this Schedule 1. 

3.3 As between the Company and the Supplier, the Supplier shall remain fully liable for all acts or omissions of any Sub-Processor appointed by it pursuant to this clause 2. 

4. TECHNICAL & ORGANISATIONAL MEASURES

4.1 The Supplier shall, in relation to any Personal Data processed in connection with the performance by the Supplier of its obligations under the Agreement ensure that it has in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of the Personal Data and against accidental loss or destruction of, or damage to, the Personal Data. 

4.2 Those measures may include, where appropriate: 

pseudonymising and encrypting Personal Data; 
ensuring confidentiality, integrity, availability and resilience of its systems and services; 
ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident; and 
regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it.

4.3 The Supplier shall provide to the Company at any time on request a detailed written description of such technical and organisational measures in place. 

5. SUPPLIER PERSONNEL & SUB-PROCESSORS

5.1 The Supplier shall ensure that access to Personal Data is limited to its personnel and authorised Sub-Processors who need access to it to supply the Services, and that all personnel and authorised Sub-Processors are: 

informed of the confidential nature of the Personal Data and that they must not disclose the Personal Data; 
are subject to an enforceable obligation of confidence with regards to the Personal Data; and 
are assessed by the Supplier or authorised Sub-Processor prior to any processing of the Personal Data to ensure their reliability, and that they receive training on data protection matters.

5.2 As between the Company and the Supplier, the Supplier shall remain fully liable for all acts or omissions of any personnel and authorised Sub-Processors. 

6. TRANSFER OF DATA OUTSIDE THE UK or EEA

6.1 The Supplier may only process, or permit the processing, of Personal Data outside the UK under the following conditions: 

the Supplier is processing Personal Data in a territory which is subject to adequacy regulations under the Data Protection Legislation that the territory provides adequate protection for the privacy rights of individuals. The Supplier must identify in Annex 1 the territory that is subject to such an adequacy finding; or 
the Supplier participates in a valid cross-border transfer mechanism under the Data Protection Legislation, so that the Supplier (and, where appropriate, the Company) can ensure that appropriate safeguards are in place to ensure an adequate level of protection with respect to the privacy rights of individuals as required by Article 46 of the UK GDPR. The Supplier must identify in Annex 1 the transfer mechanism that enables the parties to comply with these cross-border data transfer provisions and the Supplier must immediately inform the Company of any change to that status; or 
the transfer otherwise complies with the Data Protection Legislation for the reasons set out in Annex 1.

7. DESTRUCTION OF PERSONAL DATA

7.1 The Supplier shall on request at any time and on the expiry or termination of the Agreement, (at no cost to the Company) at the Company’s option either return all of the Personal Data, and copies of it in such format as the Company may require or securely dispose of the Personal Data, except to the extent that any applicable law requires the Supplier to store such Personal Data and the Supplier has promptly demonstrated their legal requirements to the Company. 

8. NOTIFICATION OBLIGATIONS

8.1 The Supplier shall immediately (and in any event within 2 calendar days) and fully notify the Company in writing if any Personal Data has been disclosed in breach of this Schedule or if it is lost, becomes corrupted, is damaged or is deleted in error. 

8.2 The Supplier shall notify the Company immediately if it suspects or becomes aware of any actual, threatened or potential breach of security of Personal Data and any personal data breach (as defined in Data Protection Legislation) and shall ensure all such notices include full and complete details relating to such breach, in particular: 

the nature and facts of such breach including the categories and number of Personal Data records and, if applicable, Data Subjects concerned; 
the contact details of the data protection officer or other representative duly appointed by the Supplier from whom the Company can obtain further information relating to such breach; 
the likely consequences or potential consequences of such breach; and 
the measures taken or proposed to be taken by the Supplier to address such breach and to mitigate any possible adverse effects and the implementation dates for such measures.

9. ASSISTANCE TO COMPANY

9.1 The Supplier shall promptly provide such information and assistance (at no cost to the Company) as the Company may require in relation to any request from or on behalf of any Data Subject for access, rectification or erasure of their Personal Data, or any complaint, objection to processing, or other correspondence. In no event shall the Supplier respond directly to any such request, complaint or correspondence without the Company’s prior written consent unless and to the extent required by law. 

9.2 The Supplier shall promptly provide such information and assistance (at no cost to the Company) as the Company may require in relation to: 

the Company’s decision to undertake a data protection impact assessment where the Company considers (in its sole discretion) that the type of processing may result in a high risk to the rights and freedoms of Data Subjects; 
any approval of the Information Commissioner or other data protection supervisory authority to any processing of Personal Data, or any request, notice or investigation by such supervisory authority.

9.3 The Supplier shall permit the Company (and any of its authorised representatives) and the Information Commissioner (or its authorised representatives), at the Supplier’s cost, access to any of the Supplier’s premises, personnel, IT systems and relevant records as may be reasonably required by the Company upon reasonable notice at any time for the purposes of conducting an audit in order to verify the Supplier’s compliance with this Schedule 1 and Data Protection Legislation. 

9.4 The Supplier shall, on demand, provide the Company and the Information Commissioner (and/or their authorised representatives) with all reasonable co-operation, access and assistance in relation to each audit. 

9.5 In the Supplier’s reasonable opinion, to the extent that it believes that any instruction received by it is likely to infringe the Data Protection Legislation or any other applicable law, the Supplier shall promptly inform the Company. 

10. CERTIFICATION SCHEME

10.1 Either party may, at any time on not less than 30 days’ notice, revise this Schedule 1 by replacing it with any applicable controller to processor standard clauses or similar terms forming party of an applicable certification scheme (which shall apply when replaced by attachment to this agreement). 

ANNEX 1

DESCRIPTION OF PROCESSING

INTRODUCTION

The Company is a tour operator, providing transportation and holidays to customers in the EEA and worldwide. The Supplier is providing ancillary services which form part of the customers holiday, including but not limited to accommodation, food, excursions, transfers, transportation, attractions and entertainment.

DATA SUBJECTS

The personal data concerns the following categories of data subjects: 

Customers

PROCESSING OF DATA

The processing of data is necessary in order to successfully deliver the services and holiday to the customer. The Supplier shall process the Personal Data only in accordance with the instructions of the Company. 

CATEGORIES OF DATA

Customer name
Customer address (if/where applicable)
Customer e-mail address (if/where applicable)
Customer date of birth (if/where applicable)
Customer Passport details (if/where applicable) 
Customer sex (if/where applicable)
Travel insurance provider (if/where applicable)

SENSITIVE DATA

Dietary requirements (if/where applicable) 
Medical requirements/health conditions (if/where applicable)

Code of Conduct

INTRODUCTION

Rabbie’s acknowledges its corporate social responsibility and is committed to practicing good governance, upholding ethical standards, promoting sustainable practices, and ensuring fair labour conditions throughout the supply chain.

This Code of Conduct outlines the standards upheld within Rabbie’s and serves as a guideline for the conduct, values, and principles that suppliers are expected to adhere to when operating on behalf of Rabbie’s. By asking suppliers to adhere to this code, Rabbie’s aims to foster a network of organizations that share a commitment to our high standards.

1. LEGAL COMPLIANCE

1.1 GENERAL

All applicable international, national, and local laws and regulations, industry minimum standards, and other relevant statutory requirements must be complied with. This includes, but is not limited to, laws related to labour, health and safety, the environment, anti-bribery, and anti-corruption.

1.2 PRIVACY & SECURITY

Rabbie’s and all its suppliers should safeguard the integrity and security of their systems and comply with the relevant standards and guidance on cyber security measures.
If any security incident occurs, parties should be notified in line with relevant protocol
The privacy of all employee data should be safeguarded. It is the employers duty to know and adhere to all security and privacy laws and policies.

2. BUSINESS CONDUCT

2.1 GENERAL

All business must be conducted with the highest level of integrity
Collaboration and open communication is strongly encouraged, to achieve progress in sustainability and service excellence.
There shall be a commitment to continuous improvement to align business practices with Company values.
A chain of suppliers, processes and services is often in place to facilitate the end to end delivery of products. In these cases, all parties will aim to be collaborative to ensure the best outcome is achieved.

2.2 ANTI-BRIBERY AND ANTI-CORRUPTION

No form of corruption, bribery or extortion is tolerated.
Offering, providing, authorizing, requesting, or accepting any financial or other advantage (e.g., gifts or hospitality) to influence decision-making or as a reward for improper conduct is prohibited

2.3 MODERN SLAVERY STATEMENT

A zero-tolerance approach to modern slavery should be in place in all operations and along supply chains.

3. HUMAN RIGHTS & LABOUR PRACTICES

3.1 GENERAL

No practices or conditions that produce substantial negative impacts regarding human rights or labour conditions are tolerated

3.2 BASIC RIGHTS

The workplace must be free from harassment and discrimination. All employees must be treated with respect and dignity.
All employment must be voluntary, and no form of forced labour is permitted. Employees must be free to terminate their employment without penalty, in accordance with their employment contract.
The freedom of association and the right to collective bargaining must be recognized.
Any workplace practice or condition that violates basic rights is prohibited. This includes physical abuse or punishment; sexual or other forms of harassment; threats of abuse, harassment, or punishment; and any other forms of intimidation.
Rabbie’s maintains a zero-tolerance policy for sexual harassment by any third parties and expect suppliers to prohibit all forms of harassment, including sexual harassment, in their workplaces and during interactions with Rabbie’s employees and stakeholders
A complaints procedure must be provided through which employees can make representations to senior management about key employment issues, raise grievances, and seek redress.
A comprehensive whistleblowing policy should be in place which allows employs to report any incidents or concerns anonymously and safely.
Rabbie’s will work collaboratively and in a professional manner with our suppliers and business partners to establish trust and a strong relationship regardless of the status of a contract or project.
All individuals regardless of any particular needs, such as physical or mental disability, medical conditions or any other factor that place them in a vulnerable position, will be treated with courtesy and respect so their dignity, safety and wellbeing is maintained as a priority.
The basis for recruitment and workplace advancement is qualifications, skills, performance and experience. Equal opportunity employment practices should be in place with an aim to create a workplace that is inclusive.

3.3 WAGES AND WORKING HOURS

Wages paid must meet or exceed the legal minimums and/or industry standards. No illegal or unauthorized deductions from wages are allowed.
Local laws regarding employee working hours, overtime, and rest periods must be complied with.
Employees must be granted their stipulated annual leave and sick leave without any form of repercussions.
Maternity and/or paternity leave and other rights in case of pregnancy must be granted as stipulated.

3.4 HEALTH AND SAFETY

A safe and healthy working environment must be provided. All relevant health and safety regulations must be complied with and the employer must implement policies and procedures to prevent accidents and injuries in the workplace.
Employees should be provided with all necessary safety equipment and training.
Fire alarms, fire extinguishers, and unobstructed emergency exits must be provided in all areas, including staff facilities. Emergency plans and response procedures must be in place, with regular training provided to employees.
If housing or lodging is provided, it must comply with local and national laws and standards.
All company vehicles must be regularly maintained and serviced to ensure safety and reliability.
Drivers must be properly licensed, trained and adhere to safe driving practices.
We expect suppliers to deal fairly with their own supply chains and avoid passing down unreasonable levels of risk.
Substance abuse is incompatible with the health and safety of our employees and is therefore not permitted. Where consumption of alcohol is permitted, good judgement should be used and the law and regulatory policies should not be violated.

3.5 CHILD LABOUR AND EXPLOITATION

Workers younger than 15 years of age must not be employed.
Employees younger than 18 years of age must be treated with particular consideration for example by restricting their working hours.
Child prostitution or any other form of exploitation shall not be allowed or tolerated at the premises or facilities.
Any suspicious behaviour from guests, employees or any other person at the premises or facilities must be reported to the local authorities.

4. ENVIRONMENTAL RESPONSIBILITY

4.1 Sustainable practices should be implemented to minimise any negative impact on the environment.

4.2 Efforts should be made to reduce resource consumption, including energy and water.

4.3 National and international laws must be followed, particularly regarding the procedures and standards for waste management, handling and disposal of chemicals and other dangerous materials, emissions, and effluent treatment.

4.4 Efforts should be made to reduce waste and the proper disposal and recycling of waste must be practiced.

4.5 Efforts should be made to reduce vehicle emissions and consideration given to the use of cleaner fuels and technologies.

5. LOCAL SOURCING & BENEFITTING COMMUNITIES

5.1 Where feasible, locally produced goods shall be prioritised and procured, especially in manufacturing processes.

5.2 Local products and services shall be recommended and promoted to customers when safe and feasible to do so.

5.3 Efforts shall be made to nurture relationships and collaborate with local businesses, communities and stakeholders.

5.4 Opportunities for local employment should be maximised.

5.5 Contracts should be awarded based on value for money, including price and quality, as well as appropriate social and environmental value criteria where applicable.

6. MONITORING & COMPLIANCE

6.1 PRINCIPLE OF TRUST

As a principle, Rabbie’s trusts its Suppliers to respect the terms of this Code of Conduct and to do their utmost to achieve and uphold the high standards outlined.
Rabbie’s and its suppliers should be open and transparent with each other, and report any instances of non-compliance. In these circumstances, an open dialogue should be initiated with the goal of setting out appropriate corrective actions agreeable to all parties.

6.2 SPHERES OF INFLUENCE

The principles outlined in this document must be communicated, implemented, and adopted within the organisation, involving employees, management, and other relevant stakeholders as appropriate. While Suppliers are encouraged to promote adherence to these standards throughout their supply chain, sub-contractors are not obligated to follow the terms of this document.

6.3 MONITORING