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Award Winning Small Group Tours

 

What are your terms and conditions?


Rabbie's Trail Burners Ltd ("the Company") accepts your ("the Customer") booking under the following terms and conditions.


Payment


Reservations will only be confirmed on receipt of full payment.

Cancellations and Refunds


The Company will only cancel tours due to circumstances outwith our control or that might jeopardise your safety. We always refund in full if we cancel your tour. Where the Customer cancels the tour reservation then the effective date of cancellation will be the date the Company receives written notification. In the event of cancellation a charge, as detailed below, shall be payable by the Customer.
If cancellation for extended tours is made less than 3 weeks before the tour commences, refunds are at our discretion. Please also note that customers may be liable for 1 nights accommodation surcharge in this instance. If cancellations are made less than 72 hours before the tour commences, please be advised that customers may be liable for all accommodation costs.

Charges


For All Tours, City Breaks and holidays of more than 1 day
a) Cancellation more than 21 days before the tour date 10%
b) Cancellation less than 21 days before the start of the tour entirely at our discretion.
For 1 Day Sightseeing Tours
a) Cancellation more than 72 hours before tour departure 10%
b) Cancellation less than 72 hours before the tour departure entirely at our discretion.

Alternatives/Cancellations


While the Company shall do everything reasonably possible to provide your tour itinerary and details as planned, the Company reserves the right to alter itineraries, transport or accommodation for whatever reason. In the case of hotel accommodation a similar standard of alternative accommodation will be obtained wherever possible.
The Company reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to other passengers. In such cases full cancellation charges apply and the Company shall have no further liability to that passenger.

Other operators/carriers


The Company will not accept or have any liability for any acts or omissions whether negligent or otherwise of any supplier or person providing services in connection with any tour unless such a person is employed by or under the direct control of the Company. Tickets for travel on other carriers are subject to the normal conditions of carriage of the individual carrier.

Luggage


Unless otherwise notified passengers are restricted to one medium sized suitcase/bag (maximum 20 kilos) and one carry-on bag per person. Luggage is carried free of charge but at the passenger's own risk.

Children


We regret we do not carry children under the age of 5.

Insurance


The Company strongly recommends that passengers arrange suitable travel, medical and cancellation insurance.

Smoking


Smoking is not permitted on coaches but there are frequent stops en route for passengers who wish to smoke.

Financial Protection


In accordance with the EC Directive on Package Travel all customers monies are held in trust until such time as the tour has been completed.

Force Majeure


The Company does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, natural disasters, fires, sickness, weather conditions, road or traffic conditions, temporary technical, mechanical or electrical breakdown within booked accommodation, explosion of, or radioactive contamination from, any nuclear facility or other events beyond the control of the Company.

Jurisdiction


These conditions shall be construed and interpreted in accordance within the Law of Scotland and the Parties each submit to the jurisdiction of the Scottish Courts.

Rabbie's Trail Burners Ltd.


Company Registered in Scotland Number SC164516.
Registered Office: 23 Old Fishmarket Close, Edinburgh EH1 1RW, Scotland.