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Rabbie's Award Winning Small Group Tours
  Are you outgoing, enthusiastic and passionate about meeting people and showing them the best that our country has to offer?

Rabbie's are recruiting now! Tour Consultants, Accounts & I.T Assistants, Driver Guiding & Café positions available...


As UK ’s leading multi-award winning small group tour operator, we are looking for new talent. We are currently inviting applications for the following positions in Edinburgh, Glasgow and London.

Tour Driver / Guides
To lead and guide small group minicoach tours throughout Scotland, England and Wales, and consistently deliver a memorable and enriching experience that will last our customers a lifetime.

Candidates based in Edinburgh, Glasgow and London are sought for tours operating from those cities.

Key Skills:
  • Display a pride and passion for the country and what it has to offer.
  • Demonstrate an appetite and enthusiasm for learning and continually developing your wide ranging cultural, historical and social knowledge
  • Ability to communicate the above knowledge and entertain people from all over the world.
  • Demonstrate a high degree of flexibility and adaptability.
  • Maintain and develop the highest standards of customer service.
  • Continuously develop relevant knowledge and skills.
  • To drive top of the range minicoaches with due care and attention at all times for the comfort and safety of passengers.
  • Guide and lead small groups on tours including leading groups on nature trail walks.
  • Complete on a daily basis all vehicle safety checks and legal documentation.
  • Be able to use your own initiative and problem solving skills to provide a seamless service to passengers.
  • To follow our environmental policies and encourage customers to enjoy their holidays in accordance with our sustainable tourism practices.
  • Provide constructive feedback to continuously improve the quality of the tours.

Candidates can expect to earn at least £19,500 per annum + benefits, including your share of up to 20% of company profits. Holiday entitlement 20 Days and 8 public holidays.

A PCV licence will be a requirement of successful candidates taking up any position offered to them, and whilst holders of a PCV licence will have an advantage in the recruitment process, Rabbie's will recruit people on the basis of the above skills and provide the necessary 16 seat minicoach PCV training for successful candidates.

Please download and complete our application form and email it to jeff@rabbies.com or post it to:

Rabbie’s Trail Burners Ltd,
6 Waterloo Place,
Edinburgh,
EH1 3EG.


Contracting Specialist - Full Time Position Available
Location: Edinburgh

The successful candidate would contract accommodation partners around the UK & Ireland, who will work in line with the Rabbie’s company philosophy at being the best of what they do and support our own high standards of quality.

Working as part of the Business Development and Sales Department to maximise our success with a tailored contracting strategy, this role would be suitable for somebody with experience in the field of contracting.

Key Skills:

  • Creating a contracting strategy based on current booking patterns and taking into account business targets in terms of turnover and margin.
  • Re - contract existing accommodation partners already approved by our booking team and trade partners.
  • Source new accommodation partners, which will fit the Rabbie’s standard, negotiate rates, allocations and set up contracts, assisting the accommodation booking department on demand.
  • Inspect properties on a regular basis to ensure the standards we are expecting.
  • Liaise between sales team and suppliers with regards to specific customer complaints.
  • Relationship building with new and existing partners and establishing options for other areas of cooperation, building on company profile as a provider of travel services beyond our scheduled tours.
  • Contracting for regular and customer specific coach tour series, as well as ad hoc contracting for daily requests received by the sales team.
  • Contracting for tour operator specific programmes on annual and seasonal basis. .
  • Maintenance of hotel database in our in house travel trade system.
  • Re-contract rates for entrances and other experiences (activities, events…) and sourcing of new suppliers.
  • Manage our supplier terms and conditions.
  • Communicate with the sales team on relevant product news.
  • Attend fam visits and contracting workshops as well as trade shows
  • Work closely with relevant managers on special offer opportunities to increase sales.

Candidates can expect a competative salary* + benefits, including your share of up to 20% of company profits. Holiday entitlement 20 Days and 8 public holidays.
(*Dependent on relevant experience).

We expect you to know about Rabbie’s but we don’t expect you to know everything! Training will be provided.

To apply please download and complete our application form and email it to yvonne@rabbies.com or post it to:

Rabbie’s Trail Burners Ltd,
6 Waterloo Place,
Edinburgh,
EH1 3EG.


Full Time Assistant Systems Developer
Location: Edinburgh

As the UK and Ireland's leading multi-award winning small group tour operator we are seeking a motivated person to join in our success.

We are looking for new talent to join our IT Team, working closely with our Graphics and Sales Teams in central Edinburgh. This role would suit a developer or graduate looking to enter the workforce. Working as part of our team you will be helping Rabbie's to continue to develop systems at the forefront of technology, enabling us to be the best at what we do.

Full training on our in-house systems would be given throughout a fast-tracked induction period. Knowledge or understanding of HTML, CSS, ASP/PHP, SQL, XML, JavaScript and jQuery would be advantageous as well as a thorough knowledge of social media platforms and interaction, and possibly the Facebook API.

In return for working for us we offer a competitive salary and benefits; a unique bonus scheme, 28 days holiday and a dynamic, innovative, supportive and friendly working environment where the successful candidate will have a fantastic opportunity to learn and develop in a successful and growing business.

You will be ambitious and a quick learner that is ready to begin a rewarding career in IT development. The application process may involve an aptitude test.

Salary circa £22k+bonus depending on experience and skill set.

To apply please please download and complete our application form and email it to it@rabbies.com. or post it to:

Rabbie’s Trail Burners Ltd,
6 Waterloo Place,
Edinburgh,
EH1 3EG.


Baristas - Full & Part time Positions available
Location: Edinburgh


New for 2014 - award winning tour company Rabbie's are opening a café in Edinburgh. We are currently looking for experienced Baristas (or Rabistas!) to help us in this venture!

Are you passionate about great service and pride yourself in delivering quality products every time? If the answer is yes why not come and join our team?

Rabbie's will be launching our new cafe shortly and we require hardworking and flexible individuals who will ensure the concept's success. We are looking for enthusiastic, friendly baristas who have a great ability to sell, are flexible and have experience of working in a café or restaurant.

In return for working for us we offer a competitive salary and benefits; a unique bonus scheme, 28 days holiday and a dynamic, innovative, supportive and friendly working environment where the successful candidate will have a fantastic opportunity to learn and develop in a new business.

Successful candidates will be invited in for a face to face interview.

Hourly Rate: £7.65 plus bonuses.

To apply please download and complete our application form and email it to cafe@rabbies.com. You can also write or post your application form to:

Rabbie’s Trail Burners Ltd,
6 Waterloo Place,
Edinburgh,
EH1 3EG.

We look forward to hearing from you.

Accounts Assisitant - Part Time Position Available
Location: Edinburgh


Do you want to join a friendly, enthusiastic and highly motivated team? Have you got experience of book keeping and managing accounts? If the answers to the above questions are yes, then we think you'd be a great addition to our team!


Rabbie's Small group tours offer a collection of award winning tours. We sell our tours to direct customers and via agents all over the world and therefore have a high volume of invoices to process. Exceptional customer service is what has got us to where we are today, we are a friendly, enthusiastic, experienced, reliable and knowledgeable team and we are looking for new members to help us expand our products and make 2014 our most successful year yet.

Role: Working as part of our accounts team and working closely with our sales team, you will be helping Rabbie's to continue to develop and produce experiences that last a lifetime. From processing invoices and payments, looking after our driver and guides expenses to bank reconciliation and managing petty cash, this is a varied role and will be vital to our expansion and growth. We pride ourselves for having exceptional customer service and this is a crucial part of this role as you will be dealing with agents and customers on a daily basis.

Key Skills:

  • Management of our Purchase Ledger - processing up to 200 invoices per week.
  • Statement reconciliation
  • Bank reconciliation
  • Managing driver/guide expenses
  • Managing petty cash.
  • Processing information for management accounts
  • Ad hoc filing duties
  • VISA card processing
  • Credit control
  • A passion for meeting targets
  • Fantastic attention to detail
  • Excellent computer skills and the ability to adapt to new programmes and systems
  • To have a pride and passion for delivering exceptional customer service
  • To have a passion for learning and developing new skills as well as being actively involved in giving feedback to developing our products
  • To enjoy working in a team as well as on your own and to be confident to think on your feet to solve problems
  • To care for our environment and work in a sustainable way that ensures that we leave our country preserved for future generations to enjoy
Rabbie's offer a friendly work place with an excellent bonus scheme offering you a share of up to 20% of the company profits, holidays are based on 20 days plus 8 days public holidays (pro rata). This role is based on approximately 16 hours per week.

We expect you to know about Rabbie's but we don't expect you to know everything! Training will be provided. Experience working in a retail travel agency and/or tour operator (or similar selling environment) is advantageous.

Successful candidates will be invited in for a face to face interview.

Salary : negotiable - depending on experience + bonus scheme

To apply please download and complete our application form and email it to accounts@rabbies.com. You can also write or post your application form to:

Rabbie’s Trail Burners Ltd,
6 Waterloo Place,
Edinburgh,
EH1 3EG.

We look forward to hearing from you.

About Us
Rabbie’s have been delivering small group tours since 1993 and in that time we have become recognised as the best at what we do. We are the original small group tour company who have stuck to our principles of providing small group experiences. We operate a fleet of 16 seat modern fuel efficient Mercedes minicoaches throughout the UK and Ireland. We believe a small group tour with a maximum of 16 passengers really does make a big difference to our customer's trip. It allows us to give them a more personal service and remain the only 5 Star operator to offer this personal guarantee. It allows us to get off the beaten track and visit the places the larger coaches cannot go.

We believe in getting people off the beaten track and off the bus as much as possible, so our passengers can get a real feel for the country come rain, hail or shine. Most of our tours incorporate nature trail walks suitable for virtually all people, young and old, so that the magnificent scenery of our country does not just pass them by through the minicoach window.

We aim to deliver memories that last a lifetime and delivering exceptional customer service is the key to this, from the moment our customers find us, to their experience on tour, to keeping in touch with our customers after their tour. The same principles apply to all of our stakeholders and our team.

We have won numerous awards and are seeking motivated people to join in our success. We are accredited as Hospitality Assured with one of their top scores and are committed to equal opportunities for all. We have a strong reputation for our Customer Care and Responsible Tourism practices.

Rabbie's is a Green Tourism Business Scheme Gold award winner and winner of the inaugural 2007 Scottish Thistle Sustainable Tourism award. We have also been recognised further afield as we were cited as Europe's Outstanding Example of a Sustainable and Responsible Tour Operator at the Vision Europe awards at the International Travel Trade Fair in Berlin. In 2013 we were awarded Big Tick Rural Action Award from UK Business in the Community; The Management award from Vision in the Business for the Environment of Scotland, 'Green Tour Operator of the Year UK' from the Green Tourism business scheme and ‘Tour Operator of the Year’ in the Green Tourism Goldstar Awards.

We have won 6 Scottish Thistle Awards and most recently won their Tourism Entrepeneur Award. Other awards include The Extra Mile Award for Customer Care Award, Innovation, Operator Programme of the Year, Sustainable tourism and People Development in the large tourism business category, underlying our commitment to fully training our people so that their skills are continuously developed to provide unique and memorable experiences that last a lifetime. We are very proud of our record of 6 Thistle Awards in 5 years, see our website for more information on our awards.

In return for working for us we offer a competitive salary and benefits; a unique bonus scheme, 28 days holiday and a dynamic, innovative, supportive and friendly working environment where successful candidates will have fantastic opportunities to learn and develop in a growing business.

You can find further details about Rabbie's throughout this website.

 
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